ITIL®-MALC: Expert Level: Managing Across the Lifecycle Newly Released

ITIL-MALC: Expert Level: Managing Across the Lifecycle Course Description

Duration: 5.00 days (40 hours)

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Expert level certification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL certifications and have achieved a well rounded, superior knowledge and skills base in ITIL Best Practices.


ITIL Expert Level: Managing Across the Lifecycle training will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field

The ITIL Expert Level: Managing Across the Lifecycle certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam.

NetCom is an Accredited Training Affiliate in partnership with Ahead Technology.

Learning Modalities
- Instructor-led Classroom Training
- Online Training
- Corporate Training
- Onsite Training
- One-on-One Training

Course Preparation
- You will receive a course study book including case studies and sample exam questions
- You should acquire and read the ITIL Service Design core publication, which you should read as part of personal study
- Review your ITIL Foundation course materials

What's Included
- Facilitated Training
- Books

Exam Name
ITIL Expert Level: Managing Across the Lifecycle (MALC) Certificate Exam

Certification
ITIL Expert Level: Managing Across the Lifecycle (MALC) Certificate

Exam Information
The ITIL Managing Across the Lifecycle (MALC) exam can be taken in any of the following three ways:
- On the last day of the course, in-class exam
- In the comfort of your home and at any time, after the course completion via PeopleCert (online)
- At your convenience, at an eligible testing center

Exam Format
- Multiple choice examination questions
- Number of Questions: 10
- Pass Score: 35/50 or 70%
- Exam Duration: 120 minutes
- Open/Closed Book: Closed Book

Credits
- Upon successfully achieving the ITIL MALC certificate, the participants earn five credits toward their ITIL Expert certification

ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. The Swirl logo™ is a (registered) Trade Mark of AXELOS Limited. The ITIL Accredited Training Organization logo is a Trade Mark of AXELOS Limited

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this ITIL-MALC: Expert Level: Managing Across the Lifecycle Course

  • » Chief information officers
  • » Senior IT managers
  • » IT managers
  • » Supervisors
  • » IT professionals
  • » IT operations practitioners
  • » IT development practitioners

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ITIL-MALC: Expert Level: Managing Across the Lifecycle Course Objectives

  • » Key concepts of the service lifecycle
  • » Communication and stakeholder management
  • » Integrating service management processes across the service lifecycle
  • » Managing services across the service lifecycle
  • » Governance and organization
  • » Measurement
  • » Implementing and improving service management capability

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ITIL-MALC: Expert Level: Managing Across the Lifecycle Course Outline

      1. Key concepts of the service lifecycle
        1. Managing services and service management
        2. The service lifecycle
        3. Service value across the different stages of the service lifecycle
        4. Other key concepts.
      2. Communication and stakeholder management
        1. Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
        2. Stakeholder management and communication
        3. The value of good communication and ensuring its flow across the service lifecycle.
      3. Integrating service management processes across the service lifecycle
        1. The integration of service management processes through the service lifecycle
        2. The impact of service strategy on other service lifecycle stages
        3. The value of a service lifecycle perspective when designing service solutions
        4. The inputs and outputs of processes and stages in the service lifecycle
        5. The value to business and the interfaces of all processes in the ITIL service lifecycle.
      4. Managing services across the service lifecycle
        1. Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
        2. How the service design package provides a link between service design, service transition and service operation
        3. Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
        4. Implementing and improving services, using key sources of information for identifying the need for improvement
        5. The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.
      5. Governance and organization
        1. Governance
        2. Organizational structure, skills and competence
        3. Service provider types and service strategies.
      6. Measurement
        1. Measuring and demonstrating business value
        2. Determining and using metrics
        3. Design and development of measurement frameworks and methods
        4. Monitoring and control systems
        5. Use of event management tools to increase visibility of the infrastructure and IT service delivery.
      7. Implementing and improving service management capability
        1. Implementing service management
        2. Assessing service management
        3. Improving service management
        4. Key considerations for the implementation and improvement of both the service management practice and the services themselves
        5. Key considerations when planning and implementing service management technologies.

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This training prepares students for the following exam(s):

  • » ITIL Intd MALC Exam PU Voucher : ITIL Intermediate MALC exam taken at home, with online proctor
  • » ITIL Intd MALC Exam Onsite Voucher : ITIL Intermediate MALC exam proctored by NetCom for private sessions only
  • » ITIL Intd MALC Exam VUE Voucher : ITIL Intermediate MALC exam taken at a local VUE test center

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Do you have the right background for ITIL-MALC: Expert Level: Managing Across the Lifecycle?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Donna H.
- High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
- ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
- Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Bio:

Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

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