C4C14- SAP Hybris Cloud for Service

C4C14- SAP Hybris Cloud for Service Course Description

Duration: 2.00 days (16 hours)

In this course you will learn how to implement SAP Hybris Cloud for Service. This will include a configuration of service processes, including topics such as business process configuration, warranty management, registered products, service levels and more.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this C4C14- SAP Hybris Cloud for Service Course

  • » Application Consultants
  • » Program/Project Managers
  • » System Administrators
  • » Key Users

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Course Prerequisites for C4C14- SAP Hybris Cloud for Service

  • » CRM/Service domain knowledge

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C4C14- SAP Hybris Cloud for Service Course Objectives

  • » Translate customer business needs to best practice business scenarios in SAP Hybris Cloud for Service
  • » Set up and configure the solution to manage SAP Hybris Cloud for Service business processes
  • » Describe the integration scenarios available with SAP Hybris Cloud for Service
  • » Demonstrate SAP Hybris Cloud for Service reporting capabilities
  • » Describe integration scenarios of SAP Hybris Cloud for Service with Hybris Commerce
  • » Explain the different communication channels that are supported in SAP Hybris Cloud for Service
  • » Explain and set up Service levels, Categories and Work Distributions
  • » Understand knowledge base functionality in Service Tickets
  • » Explain and set up Registered Products and Installed Bases
  • » Explain and set up Warranty Management and maintenance plan in Tickets
  • » Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
  • » Understand Service Contracts in SAP Hybris Cloud for Service
  • » Configure and Explain Visit planning in tickets
  • » Explain Response templates and its determination in Tickets
  • » Understand Case Management in SAP Hybris Cloud for Service
  • » Explain SAP Hybris Cloud for Customer Work Ticket integration with ERP

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C4C14- SAP Hybris Cloud for Service Course Outline

      1. Introduction to SAP Hybris Cloud for Service
      2. Communication Channels
      3. Service Levels, Categories & Work Distribution
      4. Knowledge Base
      5. Registered Products & Installed base
      6. Warranty Management
      7. Maintenance Plan
      8. Resource Scheduling and Time Recording
      9. Contracts
      10. Templates & Reporting
      11. Visit Scheduler
      12. Case Management
      13. ERP Integration
      14. SAP Hybris Cloud for Service - Hybris Commerce Integration

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Do you have the right background for C4C14- SAP Hybris Cloud for Service?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Our instructors are passionate at teaching and are experts in their respective fields. Our average NetCom instructor has many, many years of real-world experience and impart their priceless, valuable knowledge to our students every single day. See our world-class instructors.   See more instructors...

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Client Testimonials & Reviews about their Learning Experience

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Read what students had to say about their experience at NetCom.   Read student testimonials...

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Ways to contact us

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