ITIL®-PPO: Intermediate Capability: ITIL® Planning, Protection, and Optimization with Certification Exam

ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course Description

Duration: 5.00 days (40 hours)

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

This course is part of the ITIL® Intermediate Service Capability certification stream. The other modules in this stream are: ITIL®-RCV: Intermediate Capability: ITIL® Release Control and Validation with Certification Exam, ITIL®-OSA: Intermediate Capability: ITIL® Operational Support and Analysis with Certification Exam, and ITIL® SOA: Intermediate Capability: ITIL® Service Offerings and Agreements with Certification Exam.

ITIL Intermediate Service Capability: Planning, Protection and Optimization (PPO) training course focuses on the practical application of PPO practices to ensure IT service continuity, availability and capacity, and information security and demand management. The program develops participants’ understanding of the ITIL Service Design processes.

This training is conducted by certified instructors through different delivery methods, including ITIL Planning, Protection and Optimization (PPO) online training and classroom classes. Participants gain valuable expertise in technology architecture, processes and measurement systems, methods and metrics of IT Service Management, and prepare extensively for ITIL Certificate in Planning, Protection and Optimization.

NetCom is an Accredited Training Affiliate in partnership with ITpreneurs.

Learning Modalities
- Instructor-led Classroom Training
- Online Training
- Corporate Training
- Onsite Training
- One-on-One Training

Course Preparation
- You will receive a course study book including case studies and sample exam questions
- You should acquire and read the ITIL Service Design core publication, which you should read as part of personal study
- Review your ITIL Foundation course materials

What's Included
- Facilitated Training
- Books
- Exam Voucher

Exam Name
- ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate Exam

Certification
- ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate

Exam Information
The ITIL Planning, Protection and Optimization exam can be taken in any of the following three ways:
- On the last day of the course, in-class exam
- In the comfort of your home and at any time, after the course completion via PeopleCert (online)
- At your convenience, at an eligible testing center

Exam Format
- Multiple choice examination questions
- Number of Questions: 8
- Pass Score: 28/40 or 70%
- Exam Duration: 90 minutes
- Open/Closed Book: Closed Book

Credits
- Upon successfully achieving the ITIL Planning, Protection and Optimization (PPO) Certificate, the participants earn four credits toward their ITIL Expert certification

ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a (registered) Trade Mark of AXELOS Limited. All rights reserved. The Swirl logo™ is a (registered) Trade Mark of AXELOS Limited. The ITIL Accredited Training Organization logo is a Trade Mark of AXELOS Limited

Next Class Dates

Oct 16, 2017 – Oct 20, 2017
9:00 AM – 5:00 PM CT

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Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course

  • » Business Managers
  • » Business Process Owners
  • » IT professionals who want to enhance their understanding of the PPO processes to improve the quality of IT service support in an organization
  • » IT professionals working in an organization that has adopted ITIL, and who need to contribute to an ongoing service improvement program
  • » IT professionals who have attained ITIL Foundation certificate and wish to advance to higher ITIL certifications

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Course Prerequisites for ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam

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ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course Objectives

  • » Understand the concept of Service Management as a practice
  • » Understand methods and activities used in PPO processes, and how they support Service Lifecycle processes
  • » Learn how to measure PPO performance
  • » Understand the significance of IT security and how that supports PPO
  • » Understand the role of PPO in service provision
  • » Understand the key implementation requirements and technology for supporting PPO

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ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course Outline

      1. Introduction to planning, protection and optimization
        1. The value to the business of PPO activities
        2. The lifecycle within the PPO context
        3. The purpose and objective of service design as it relates to PPO
        4. The basic service design principles
      2. Capacity management
        1. The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
        2. A measurement model and the metrics that would be used to support capacity management within PPO practices
        3. The benefits and business value that can be gained from capacity management
      3. Availability management
        1. The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
        2. The benefits and business value that can be gained from availability management
        3. A measurement model and the metrics that would be used to support availability management within PPO practices
      4. IT service continuity management (ITSCM)
        1. The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
        2. The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
        3. A measurement model and the metrics used to support ITSCM within PPO practices
        4. The benefits and business value that can be gained from ITSCM
      5. Information security management
        1. The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
        2. A measurement model and the metrics that would be used to support security management within PPO practices
        3. The benefits and business value that can be gained from security management
      6. Demand management
        1. The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
        2. Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
        3. The benefits and business value that can be gained from demand management in support of PPO
      7. Planning, protection and optimization roles and responsibilities
        1. The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
      8. Technology and implementation considerations
        1. Service management tools, where and how they can be used within PPO for process implementation
        2. The types of tools that support service design as related to PPO.
        3. What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures

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This training prepares students for the following exam(s):

  • » ITIL Intd PPO Exam PU Voucher : ITIL Intermediate PPO exam taken at home, with online proctor
  • » ITIL Intd PPO Exam Onsite Voucher : ITIL Intermediate PPO exam proctored by NetCom for private sessions only
  • » ITIL Intd PPO Exam VUE Voucher : ITIL Intermediate PPO exam taken at a local VUE test center

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Next Steps after taking this ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam Course:

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Do you have the right background for ITIL-PPO: Intermediate Capability: ITIL Planning, Protection, and Optimization with Certification Exam?

Skills Assessment

We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

Our required skill-assessments ensure that:

  1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
  2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
  3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

Take your FREE Skill Assessment test »

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Award winning, world-class Instructors

Donna H.
- High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
- ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
- Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Bio:

Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
Michael G.
- Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
- An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
- High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

Bio:

Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

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Recent Client Testimonials & Reviews

The instructor was very helpful in prep for the exam and breaking down questions.

- Jerry B.

Course(s) Taken

» ITIL-SD: Intermediate LifeCycle: ITIL Service Design with Certification Exam

I found the class to be very informative and exam orientated. The instructor offered many help tips.

-Elwin F.
Course(s) Taken

» ITIL-SOA: Intermediate Capability: ITIL Service Offerings and Agreements with Certification Exam

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Ways to contact us

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