ITIL Intermediate Qualification: Planning, Protection and Optimization

ITIL Intermediate Qualification: Planning, Protection and Optimization Course Description

Intended Audience for the ITIL Intermediate Qualification: Planning, Protection and Optimization Course

• IT professionals
• Business managers
• Business process owners
• Individuals who require a deep understanding of how the ITIL Certificate in the Planning,
• Protection and Optimization processes may be used to enhance the quality of IT service
• support within an organization
• IT professionals who are working within an organization that has adopted and adapted ITIL
• who need to be informed about, and thereafter contribute to, an ongoing service improvement
• programme
• Operational staff involved in capacity management, availability management, ITSCM,
• information security management, and demand management, and who wish to enhance their
• role-based capabilities
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and
• wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this
• qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for
• which the ITIL Expert is a prerequisite.

Training Packages & Career Tracks that include the ITIL Intermediate Qualification: Planning, Protection and Optimization Course

• ITIL Intermediate: Service Capability

ITIL Intermediate Qualification: Planning, Protection and Optimization Course Objectives

• Capacity management
• Availability management
• IT service continuity management (ITSCM)
• Information security management
• Demand management

ITIL Intermediate Qualification: Planning, Protection and Optimization Course Outline

1. Introduction to planning, protection and optimization
   1. The value to the business of PPO activities
   2. The lifecycle within the PPO context
   3. The purpose and objective of service design as it relates to PPO
   4. The basic service design principles
2. Capacity management
   1. The end-to-end process flow for capacity management, including its design strategy, components,
3. activities, roles and operation, organizational structure and its interfaces with other processes
   1. A measurement model and the metrics that would be used to support capacity management within
4. PPO practices
   1. The benefits and business value that can be gained from capacity management
5. Availability management
   1. The end-to-end process flow for availability management, including its design strategy,
6. components, activities, roles and operation, organizational structure and its interfaces with other
7. processes
   1. The benefits and business value that can be gained from availability management
   2. A measurement model and the metrics that would be used to support availability management
8. within PPO practices
9. IT service continuity management (ITSCM)
   1. The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles
10. and operation, organizational structure and its interfaces with other processes
    1. The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going
11. operation) and how each can be used to support PPO
    1. A measurement model and the metrics used to support ITSCM within PPO practices
    2. The benefits and business value that can be gained from ITSCM
12. Information security management
    1. The end-to-end process flow for security management , including its design strategy, components,
13. activities, roles and operation, its organizational structure and its interfaces with other processes
    1. A measurement model and the metrics that would be used to support security management within
14. PPO practices
    1. The benefits and business value that can be gained from security management
15. Demand management
    1. The end-to-end process flow for demand management, including its design strategy, components,
16. activities, roles and operation, organizational structure and its interfaces with other processes
    1. Activity-based demand management as it relates to business and user activity patterns and how
17. these contribute to core and service packages
    1. The benefits and business value that can be gained from demand management in support of PPO
18. Planning, protection and optimization roles and responsibilities
    1. The roles and responsibilities related to capacity, availability, ITSCM and information security
19. management, how they fit and are used within the service design organization to support PPO.
20. Technology and implementation considerations
    1. Service management tools, where and how they can be used within PPO for process
21. implementation
    1. The types of tools that support service design as related to PPO.
    2. What best practices should be used in order to alleviate challenges and risks when implementing
22. service management technologies and designing technology architectures.

Benefits of taking the ITIL Intermediate Qualification: Planning, Protection and Optimization course at NetCom

• Why choose ITIL Training at NetCom Learning?
  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

  In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

• NetCom provides Authorized Training
  NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

  See our comprehensive list of partner authorizations.

• Award winning, world-class Instructors

  Donna H. - High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China. - ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams. - Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer. Bio: Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer. Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

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• Actual Client Testimonials

  Sep 09 2010 Good experience, would attend another NetCom class if needed. --Mayri H. Course(s) Taken ITIL: Foundation Certification - Boot Camp

  
  

  Sep 08 2010 This has been a very positive experience. Everyone was very customer service focused. -Dan B. Course(s) Taken ITIL: Foundation Certification - Boot Camp

  
  
• Awards won by NetCom
  NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!

  See our list of awards.

• Specialized Boot Camp Training

  

  This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients.

  For answers to questions regarding our boot camp training delivery format, please refer to our Boot Camp FAQ section.

Enrollment Options for the ITIL Intermediate Qualification: Planning, Protection and Optimization course

• Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with an Educational Consultant.

Training Delivery Methods

• Classroom Training
  NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.

• Live Online Training (LOT)
  NetCom’s premium Live Online Training (we call it LOT) is the ultimate in convenience and cost-effectiveness. LOT combines interactive video instruction via the latest web conference technology, and post-class access to learning labs for a best-in-class learning experience.
  Learn more about LOT

• Boot Camp Training
  NetCom’s intensive boot camps are designed to advance your skills in the shortest possible amount of time and get you certified. Boot camps go at a faster pace and often run for longer days, so you must have some level of subject matter experience before enrolling. Boot camps have mandatory assessment tests to ensure no one will slow down the class for other students. Learn more about Boot Camps

• Private Onsite Training
  With NetCom’s private training programs, you decide where and when courses are held. Tailor the training to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Save money by doing bulk customized training.
  Learn more about Private Onsite Training

• Private 1-on-1 Training
  NetCom’s private 1-on-1 training focuses on the highest quality training possible. You get individualized, full attention from the instructor and you decide where and when courses are held. The training is custom tailored to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique.
  Learn more about Private 1-on-1 Training

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