ITIL Intermediate Qualification: Release, Control and Validation

ITIL Intermediate Qualification: Release, Control and Validation Course Description

Intended Audience for the ITIL Intermediate Qualification: Release, Control and Validation Course

• IT professionals
• Business managers
• Business process owners
• Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and
• Validation processes and of how it may be used to enhance the quality of IT service support
• within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL, and
• who need to be informed about, and thereafter contribute to, an ongoing service improvement
• programme
• Operational staff involved in change management, release and deployment management,
• service validation and testing, service asset and configuration management, request fulfillment,
• change evaluation and knowledge management, and who wish to enhance their role-based
• capabilities
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and
• wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this
• qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for
• which the ITIL Expert is a prerequisite.

Training Packages & Career Tracks that include the ITIL Intermediate Qualification: Release, Control and Validation Course

• ITIL Intermediate: Service Capability

ITIL Intermediate Qualification: Release, Control and Validation Course Objectives

• Change management
• Service asset and configuration management
• Service validation and testing
• Release and deployment management
• Request fulfilment
• Change evaluation
• Knowledge management

ITIL Intermediate Qualification: Release, Control and Validation Course Outline

1. Introduction to release, control and validation (RCV)
   1. The purpose, objectives and scope of service transition lifecycle phase
   2. The RCV processes in relation to service transition
   3. Activities related to overall transition planning and ongoing support
2. Change management
   1. The end-to-end process flow for change management , including its policies, design strategy,
3. concepts, activities, and interfaces with other processes
   1. A measurement model and the metrics that would be used to support change management within
4. RCV practices
   1. The benefits and business value that can be gained from change management and the challenges
5. and risks to be managed
6. Service asset and configuration management (SACM)
   1. The end-to-end process flow for service asset and configuration management, including its
7. policies, design strategy, concepts, activities and interfaces with other processes
   1. A measurement model and the metrics that would be used to support service asset and
8. configuration management within RCV practices
   1. The benefits and business value that can be gained from service asset and configuration
9. management and the challenges and risks to be managed
10. Release and deployment management (RDM)
    1. The end-to-end process flow for release and deployment management , including its policies,
11. concepts, phases, activities and interfaces with other processes
    1. Release and deployment models and related activities (for example, design, planning, build, pilots,
12. test, transfer, deployment, retirement). and how these activities ensure service quality
    1. A measurement model and the metrics that would be used to support release and deployment
13. management within RCV practices
    1. The benefits and business value that can be gained from release and deployment management
14. Request fulfilment
    1. The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and
15. interfaces with other processes (for example, RDM, SACM and change management)
    1. Request fulfilment models and related activities (for example, effectiveness of designs, changes,
16. performance) and how these activities help to ensure quality service within RCV
    1. A measurement model and the metrics that would be used to support request fulfillment within
17. RCV practices
    1. The benefits and business value that can be gained from request fulfillment and the challenges
18. and risks to be managed
19. Change evaluation
    1. The end-to-end process flow for change evaluation, including its policies, concepts, activities
20. interfaces with other processes
    1. Perspectives and considerations for evaluating the effectiveness of a service change
    2. A measurement model and the metrics that would be used to support change evaluation within
21. RCV practices
    1. The benefits and business value that can be gained from change evaluation and the challenges
22. and risks to be managed
23. Knowledge management (KM)
    1. The end-to-end process flow for knowledge management, including its policies, concepts, activities
24. and interfaces with other processes (for example CSI processes)
    1. Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these
25. activities help to ensure knowledge transfer and improved decision-making
    1. The benefits and business value that can be gained from knowledge management and the
26. challenges and risks to be managed
27. Release, control and validation roles and responsibilities
    1. Generic roles that support service transition and the RCV processes
    2. The roles and responsibilities related to transition planning and support, change management,
28. service asset and configuration management, service validation and testing, release and
29. deployment management, request fulfilment, change evaluation, and knowledge management.
30. Where and how these are used, as well as how they fit within the context of service transition
31. Technology and Implementation Considerations
    1. The technology requirements for service management tools, where and how these would be used
32. within RCV (for example, knowledge management and service asset and configuration
33. management)
    1. The need and benefits of tools that support service transition as related to RCV
    2. Implementing RCV processes in the context of planning and managing change, service operation,
34. project management, risk management, and staff considerations.

Benefits of taking the ITIL Intermediate Qualification: Release, Control and Validation course at NetCom

• Why choose ITIL Training at NetCom Learning?
  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

  In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

• NetCom provides Authorized Training
  NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

  See our comprehensive list of partner authorizations.

• Award winning, world-class Instructors

  Donna H. - High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China. - ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams. - Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer. Bio: Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer. Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  See more...  
• Actual Client Testimonials

  Sep 09 2010 Good experience, would attend another NetCom class if needed. --Mayri H. Course(s) Taken ITIL: Foundation Certification - Boot Camp

  
  

  Sep 08 2010 This has been a very positive experience. Everyone was very customer service focused. -Dan B. Course(s) Taken ITIL: Foundation Certification - Boot Camp

  
  
• Awards won by NetCom
  NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!

  See our list of awards.

• Specialized Boot Camp Training

  

  This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients.

  For answers to questions regarding our boot camp training delivery format, please refer to our Boot Camp FAQ section.

Enrollment Options for the ITIL Intermediate Qualification: Release, Control and Validation course

• Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with an Educational Consultant.

Training Delivery Methods

• Classroom Training
  NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.

• Live Online Training (LOT)
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• Boot Camp Training
  NetCom’s intensive boot camps are designed to advance your skills in the shortest possible amount of time and get you certified. Boot camps go at a faster pace and often run for longer days, so you must have some level of subject matter experience before enrolling. Boot camps have mandatory assessment tests to ensure no one will slow down the class for other students. Learn more about Boot Camps

• Private Onsite Training
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• Private 1-on-1 Training
  NetCom’s private 1-on-1 training focuses on the highest quality training possible. You get individualized, full attention from the instructor and you decide where and when courses are held. The training is custom tailored to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique.
  Learn more about Private 1-on-1 Training

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