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Free Webinar: ITIL® in a Nutshell - Service Design & Transition

Free Webinar: ITIL in a Nutshell - Service Design & Transition Course Description

Duration: 1.00 days (1 hours)

ITIL Instructor Donna HoltJoin ITIL Certified Expert and renowned corporate trainer, Donna Holt, along with IT and business training leader, NetCom Learning, for an interactive look at ITIL - aka The IT Infrastructure Library. In part two of this live four-part online series, Donna will quickly recap ITIL and the ITIL certification program, and continue with Steps 2 & 3 of the V3 Service Lifecycle: Service Design and service Transition.

IT managers, project teams and aspiring managers should not miss this opportunity to learn from a true thought-leader in IT service management.

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Donna's IT process skills have taken her around the world, giving presentations in Dubai, Tokyo, London and New York to name a few. "The Donna", as she is known in the industry, is a skilled process improvement expert, with more than fifteen years experience in the Support Center industry as a practitioner, consultant and certified trainer. Since Donna began leading certification courses in 2005, over 99% of her students have passed their ITIL Certification exam! She was recently certified at the level of ITIL Expert and now presents the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. NetCom is proud to have "The Donna" on our roster of IT Geniuses.

Demonstration and Discussion Topics Include:

  • ITIL Recap
  • ITIL V3 Service Lifecycle Step 2 - Service Design
  • ITIL V3 Service Lifecycle Step 3 - Service Transition
  • Q&A, Exclusive training offers and more.


All ITIL® courses are in partnership with Ahead Technology.

ITIL┬« is a (registered) Trade Mark of AXELOS Limited. All rights reserved. IT Infrastructure Library┬« is a (registered) Trade Mark of AXELOS Limited. All rights reserved. The Swirl logo™ is a (registered) Trade Mark of AXELOS Limited. The ITIL Accredited Training Organization logo is a Trade Mark of AXELOS Limited

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Free Webinar: ITIL in a Nutshell - Service Design & Transition Course Outline

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    Skills Assessment

    We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

    Our required skill-assessments ensure that:

    1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
    2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
    3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
    This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

    Take your FREE Skill Assessment test »

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    Award winning, world-class Instructors

    Donna H.
    - High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
    - ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
    - Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

    Bio:

    Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

    Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
    Michael G.
    - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
    - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
    - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

    Bio:

    Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

    Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

    See more...   See more instructors...

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    Recent Client Testimonials & Reviews

    The price is great, the ability to reschedule or retake a class without issue is a plus.
    George Mensah
    Course(s) Taken

    » ITIL: Foundation Certification

    The two classes that I have taken with NetCom have been wonderful! Both instuctors were very professional and brought with them real life experiences to help with the training. In both classes, I never thought about, "I do not want to go to class today." They both made it enjoyable and informative.
    - Paul S.
    Course(s) Taken

    » ITIL: Foundation Certification

    Good experience, would attend another NetCom class if needed.
    --Mayri H.
    Course(s) Taken

    » ITIL: Foundation Certification - Boot Camp

      More testimonials »  

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    Ways to contact us

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    Copyright Acknowledgements

    ITIL® is a registered trademark of the Cabinet Office. The Swirl logo™ is a registered trade mark of the Cabinet Office IT Infrastructure Library® is a registered trade mark of the Cabinet Office

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