Donna's IT process skills have taken her around the world, giving presentations in Dubai, Tokyo, London and New York to name a few. "The Donna", as she is known in the industry, is a skilled process improvement expert, with more than fifteen years experience in the Support Center industry as a practitioner, consultant and certified trainer. Since Donna began leading certification courses in 2005, over 99% of her students have passed their ITIL Certification exam! She was recently certified at the level of ITIL Expert and now presents the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. NetCom is proud to have "The Donna" on our roster of IT Geniuses.
Demonstration and Discussion Topics Include:
Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.
We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.
Our required skill-assessments ensure that:
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As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2013 Learning Partner finalist and 2007 Worldwide Learning Solutions Partner of the Year out of more than 1400 training companies globally.
In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience! See our list of awards.
NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.
For any reason, you can attend the same class again within a period of one year, if it is still being offered and has availability. To attend, simply retain your course materials. You will need to pay for optional travel. If the courseware has changed, purchasing the latest course materials is recommended. CAP would not apply if the class you want to re-attend is for a different certification or updated version.
» ITIL: Foundation Certification
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