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Home > Vendors > ITIL® > ITIL® > Free Webinar: ITIL in a Nutshell - Service Design & Transition

Free Webinar: ITIL in a Nutshell - Service Design & Transition

Free Webinar: ITIL in a Nutshell - Service Design & Transition Course Description

ITIL Instructor Donna HoltJoin ITIL® Certified Expert and renowned corporate trainer, Donna Holt, along with IT and business training leader, NetCom Learning, for an interactive look at ITIL® - aka The IT Infrastructure Library. In part two of this live four-part online series, Donna will quickly recap ITIL® and the ITIL® certification program, and continue with Steps 2 & 3 of the V3 Service Lifecycle: Service Design and service Transition.

IT managers, project teams and aspiring managers should not miss this opportunity to learn from a true thought-leader in IT service management.

View Webinar

Donna's IT process skills have taken her around the world, giving presentations in Dubai, Tokyo, London and New York to name a few. "The Donna", as she is known in the industry, is a skilled process improvement expert, with more than fifteen years experience in the Support Center industry as a practitioner, consultant and certified trainer. Since Donna began leading certification courses in 2005, over 99% of her students have passed their ITIL® Certification exam! She was recently certified at the level of ITIL® Expert and now presents the ITIL® practitioner level suite of Lifecycle and Capability Stream certification courses. NetCom is proud to have "The Donna" on our roster of IT Geniuses.

Demonstration and Discussion Topics Include:

  • ITIL® Recap
  • ITIL® V3 Service Lifecycle Step 2 - Service Design
  • ITIL® V3 Service Lifecycle Step 3 - Service Transition
  • Q&A, Exclusive training offers and more.


All ITIL® courses are in partnership with Ahead Technology.

Training Packages & Learning Plans that include the Free Webinar: ITIL in a Nutshell - Service Design & Transition Course


Benefits of taking the Free Webinar: ITIL in a Nutshell - Service Design & Transition course at NetCom

  • Why choose ITIL® Training at NetCom Learning?
    As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

    In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

  • NetCom provides Authorized Training
    NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

    See our comprehensive list of partner authorizations.

  • Award winning, world-class Instructors
    Donna H.
    - High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
    - ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
    - Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

    Bio:

    Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

    Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
    Michael G.
    - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer.
    - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses.
    - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning.

    Bio:

    Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses.

    Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.
  • Actual Client Testimonials
    Jul 24 2013
    The instructor was pleasant and knowledgeable!

    - Shekiba F.
    Course(s) Taken

    Jul 24 2013
    The instructor was very informative and easy to follow and very understanding.

    - Doreen F.
    Course(s) Taken

    May 10 2013
    The instructor had great knowledge, and the online course was very well done.

    - Peter A.
    Course(s) Taken

    Oct 11 2012
    I would recommend these SharePoint classes. The syllabus was very helpful and I came away with more then I expected.
    - James C.
    Course(s) Taken

    Sep 05 2012
    The two classes that I have taken with NetCom have been wonderful! Both instuctors were very professional and brought with them real life experiences to help with the training. In both classes, I never thought about, "I do not want to go to class today." They both made it enjoyable and informative.
    - Paul S.
    Course(s) Taken
    • ITIL: Foundation Certification

    Sep 09 2010
    Good experience, would attend another NetCom class if needed.
    --Mayri H.
    Course(s) Taken
    • ITIL: Foundation Certification - Boot Camp

    Sep 08 2010
    This has been a very positive experience. Everyone was very customer service focused.
    -Dan B.
    Course(s) Taken
    • ITIL: Foundation Certification - Boot Camp

  • Awards won by NetCom
    NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!

    See our list of awards.

  • Specialized Boot Camp Training

    Discover Our Vegas Boot Camp experience

    This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients.

    For answers to questions regarding our boot camp training delivery format, please refer to our Boot Camp FAQ section.


Training Delivery Methods

Take this training with one of the following training delivery methods
  • Classroom Training
    Classroom Training NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.

  • Live Online Training (LOT)
    Live Online Training NetCom’s premium Live Online Training (we call it LOT) is the ultimate in convenience and cost-effectiveness. LOT combines interactive video instruction via the latest web conference technology, and post-class access to learning labs for a best-in-class learning experience.
    Learn more about LOT

  • Boot Camp Training
    Boot Camp Training NetCom’s intensive boot camps are designed to advance your skills in the shortest possible amount of time and get you certified. Boot camps go at a faster pace and often run for longer days, so you must have some level of subject matter experience before enrolling. Boot camps have mandatory assessment tests to ensure no one will slow down the class for other students. Learn more about Boot Camps

  • Private Onsite Training
    Private Onsite Training With NetCom’s private training programs, you decide where and when courses are held. Tailor the training to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Save money by doing bulk customized training.
    Learn more about Private Onsite Training

  • Private 1-on-1 Training
    Private 1-on-1 Training NetCom’s private 1-on-1 training focuses on the highest quality training possible. You get individualized, full attention from the instructor and you decide where and when courses are held. The training is custom tailored to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique.
    Learn more about Private 1-on-1 Training


Copyright Acknowledgements

ITIL® is a registered trademark of the Cabinet Office. The Swirl logo™ is a registered trade mark of the Cabinet Office IT Infrastructure Library® is a registered trade mark of the Cabinet Office

Duration: 1 days (1 hours)
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