2201: Microsoft Windows 2000 Return on Intelligence Training and Certification Kit

2201: Microsoft Windows 2000 Return on Intelligence Training and Certification Kit Course Description

Intended Audience for the 2201: Microsoft Windows 2000 Return on Intelligence Training and Certification Kit Course

• This course is intended for IT professionals with experience using Windows 2000 who want to learn how to install, configure, administer, and deploy Microsoft Windows 2000 Server with Active Directory directory services.

Training Packages & Career Tracks that include the 2201: Microsoft Windows 2000 Return on Intelligence Training and Certification Kit Course

• Microsoft Technical - Other

2201: Microsoft Windows 2000 Return on Intelligence Training and Certification Kit Course Objectives

• Install or upgrade to Windows 2000.
• Configure the Windows 2000 environment.
• Connect clients running Windows 2000 to networks.
• Create and manage user accounts.
• Manage access to resources by using groups.
• Manage data by using the NTFS file system.
• Provide network access to file resources.
• Monitor and optimize performance in Windows 2000.
• Implement security in Windows 2000.
• Configure printing.
• Configure Windows 2000 for mobile computing.
• Configure and manage disks.
• Implement disaster protection.
• Install and configure Terminal Services.
• Implement Windows clients.
• Implement Windows servers.
• Configure the DHCP Server service.
• Configure the DNS Server service.
• Configure WINS.
• Configure network security protocols.
• Configure network security by using Public Key Infrastructure (PKI).
• Configure network security by using Internet Protocol Security (IPSec).
• Configure remote access to a network.
• Support remote access to a network.
• Extend remote access capabilities by using Internet Authentication Service (IAS).
• Configure Windows 2000 as a network router.
• Configure Internet access for a network.
• Configure a Web server.
• Deploy Windows 2000 Professional by using Remote Installation Services (RIS).
• Manage a Windows 2000 network.
• Identify and resolve network connectivity problems by using Windows 2000 troubleshooting tools and utilities.
• Enable network connectivity between NetWare, Macintosh, and UNIX networks.
• Identify the concepts of the Active Directory directory service and its logical and physical structures.
• Implement a Domain Name System (DNS) infrastructure in preparation for installing Active Directory.
• Install Active Directory on a computer running Windows 2000 Server, and perform post-installation tasks.
• Set up and administer domain user accounts and groups.
• Publish resources, including printers and shared folders, in Active Directory.
• Delegate administrative control of Active Directory objects in Windows 2000.
• Implement Group Policy.
• Manage user environments by using Group Policy.
• Use Group Policy to deploy software.
• Create and manage trees and forests in a Windows 2000 network, and administer forest-wide resources.
• Manage Active Directory replication within a site and between sites.
• Manage operations masters.
• Manage and restore the Active Directory database.
• Implement an Active Directory infrastructure that is based on the business requirement of a fictitious organization.

2201: Microsoft Windows 2000 Return on Intelligence Training and Certification Kit Course Outline

1. Introduction to Windows 2000 and Networking
   1. Define an operating system.
   2. Identify the features of Windows 2000.
   3. Define a network and describe the different types of networks and network operating systems.
   4. Define domains, trees, and forests.
   5. Describe the implementation of Microsoft Windows NT Directory Services with Windows 2000 Active Directory directory service.
2. Administration of a Windows 2000 Network
   1. Control Panel
   2. System Properties
   3. System Information
   4. Event Viewer
   5. Windows Task Manager
   6. Performance
   7. Printers
   8. Shared Folders
   9. Disk Management
   10. Backup
   11. Security Management
   12. Network
   13. Microsoft Management Console
3. Securing a Windows 2000 Network
   1. Identify two types of user accounts: local user accounts and domain user accounts.
   2. Describe the role of groups in administering Windows 2000.
   3. Describe the user rights that can be granted and the permissions that can be granted for access to resources.
4. Examining the Network
   1. Describe the scope of a network.
   2. Describe the components used in a network.
   3. Describe the topologies used in networks.
   4. Describe the technologies used in networks.
   5. Describe the components used to expand a network.
5. Examining Network Protocols
   1. Define a protocol and describe the types of protocols.
   2. Name the common network protocols supported by Windows 2000 and describe their characteristics.
   3. Describe the communication protocols and technologies that are compatible with Windows 2000.
   4. Describe the protocols used for remote access: dial-up protocols and virtual private network (VPN) protocols.
6. Examining TCP/IP
   1. Describe the TCP/IP communication process.
   2. Describe the protocols in the TCP/IP protocol stack and the services they provide.
   3. Describe the process for resolving user-friendly computer names by mapping them to an IP address.
   4. Describe the process for sending data packets from one computer to another.
   5. Describe how the process of routing passes information between two network segments, so that computers can communicate on a wider scope.
7. Examining IP Addressing
   1. Define classful IP addressing and describe the features of each class.
   2. Describe the procedure for subnetting a network.
   3. Describe the issues involved in planning the IP addresses for a network.
   4. Describe the procedure for assigning an IP address by using the tools provided by Windows 2000.
8. Optimizing IP Address Allocation
   1. Describe the features of Classless Inter-Domain Routing.
   2. Convert IP addresses from decimal format to binary format.
   3. Calculate the network ID of a subnet mask to determine local and remote hosts.
   4. Describe IP address allocation using CIDR.
9. Examining Web Services
   1. Describe the Internet, an intranet, the domain namespace, and a Uniform Resource Locator (URL).
   2. Describe the different client technologies available for accessing information on the Internet.
   3. Describe the methods for securely connecting to the Internet from a Windows 2000 network by using Network Address Translators (NATs), proxy servers, and firewalls.
   4. Explain how Web server technologies, such as Microsoft Internet Information Services (IIS), can be used to host services on the Internet.
10. Installing or Upgrading to Windows 2000
    1. Prepare for a Windows 2000 installation.
    2. Install Windows 2000 Professional from a compact disc.
    3. Install Windows 2000 Advanced Server from a compact disc.
    4. Upgrade to Windows 2000 Professional.
    5. Upgrade to Windows 2000 Advanced Server.
    6. Identify setup errors.
11. Configuring the Windows 2000 Environment
    1. Configure and manage hardware.
    2. Configure display options.
    3. Configure system settings.
    4. Configure the desktop environment.
    5. Configure Internet options.
12. Connecting Windows 2000-based Clients to Networks
    1. Describe connectivity in Windows 2000.
    2. Connect to a Microsoft network.
    3. Connect to a Novell NetWare network.
13. Creating and Managing User Accounts
    1. Describe the purpose of user accounts.
    2. Identify the guidelines for new user accounts.
    3. Create local user accounts.
    4. Create and configure domain user accounts.
    5. Set properties for domain user accounts.
    6. Customize user settings with user profiles.
    7. Identify best practices for creating and configuring user accounts.
14. Managing Access to Resources by Using Groups
    1. Identify how groups function and their characteristics.
    2. Implement groups in a workgroup
    3. Implement groups in a domain.
    4. Identify best practices for implementing groups.
15. Managing Data by Using NTFS
    1. Describe NTFS permissions.
    2. Explain how Windows 2000 applies NTFS permissions.
    3. Use NTFS permissions.
    4. Grant special NTFS permissions.
    5. Compress data on an NTFS partition.
    6. Configure disk quotas on NTFS partitions.
    7. Secure data by using Encrypting File System (EFS).
16. Providing Network Access to File Resources
    1. Explain the purpose and use of shared folders.
    2. Create shared folders.
    3. Combine NTFS permissions and shared folder permissions.
    4. Use administrative shared folders.
    5. Publish a folder in the Active Directory directory service.
    6. Configure shared folders by using Distributed file system (Dfs).
17. Monitoring and Optimizing Performance in Windows 2000
    1. Monitor event logs to monitor information about system operations.
    2. Use Task Manager to monitor system resources.
    3. Use System Monitor to monitor system performance.
    4. Use alerts to notify a user or an administrator when certain system criteria are met or exceeded.
    5. Identify counters to monitor for optimizing performance.
18. Implementing Security in Windows 2000
    1. Secure desktops and services by using security policies.
    2. Audit access to system resources.
19. Configuring Printing
    1. Identify the requirements for setting up a network printer.
    2. Add a shared printer on a print server and set up client computers to print.
    3. Configure a network printer on a print server.
    4. Configure Internet printing.
20. Configuring Windows 2000 for Mobile Computing
    1. Configure hardware for mobile computing.
    2. Configure power management options for mobile computing.
    3. Make files available offline by configuring client computers and the server.
    4. Connect to computers and networks remotely.
    5. Identify solutions to mobile computing problems
21. Configuring and Managing Disks
    1. Describe disk types in Windows 2000.
    2. Create partitions on a basic disk.
    3. Create volumes on a dynamic disk.
    4. Perform common disk management tasks.
    5. Apply best practices for configuring and managing disks.
22. Implementing Disaster Protection
    1. Describe the purpose of disaster protection and recovery.
    2. Configure an uninterruptible power supply.
    3. Provide data redundancy with fault-tolerant volumes.
    4. Back up and restore data in Windows 2000.
    5. Use disaster recovery tools.
23. Installing and Configuring Terminal Services
    1. Describe the purpose and use of Terminal Services.
    2. Plan a Terminal Services installation.
    3. Install Terminal Services.
    4. Configure Terminal Services.
    5. Establish a Terminal session.
    6. Configure session settings.
    7. Install applications on a Terminal server.
24. Implementing Windows 2000 Clients
    1. Describe the primary deployment methods for Windows 2000.
    2. Perform a manual network installation of Windows 2000.
    3. Customize installations and upgrades using switches.
    4. Use the Setup Manager wizard.
    5. Describe the process of disk duplication.
    6. Perform a remote installation of Windows 2000.
    7. Troubleshoot Windows 2000 setup.
25. Implementing Windows 2000-based Servers
    1. Describe common implementation features.
    2. Implement a file server.
    3. Implement a print server.
    4. Implement an application server.
    5. Implement a Web server
    6. Describe routine administration tasks.
26. Introduction to Microsoft Windows 2000 Networking Infrastructure
    1. Define the components of a Windows 2000 network infrastructure.
    2. Describe the role of an intranet in a Windows 2000 network.
    3. Identify remote access methods.
    4. Describe how a remote office can be connected to an intranet.
    5. Identify the methods that are used to establish Internet access.
    6. Describe the purpose of an extranet.
27. Automating Internet Protocol (IP) Address Assignment
    1. Define DHCP (Dynamic Host Configuration Protocol) and describe how to use it on a network.
    2. Install the DHCP service.
    3. Authorize the DHCP service.
    4. Create and configure a scope.
    5. Customize DHCP functionality.
    6. Configure DHCP in a routed network.
    7. Support DHCP on a network.
28. Implementing Name Resolution Using DNS
    1. Describe the DNS (Domain Name System) query process.
    2. Install the DNS Server service.
    3. Configure name resolution for client computers.
    4. Create zones.
    5. Configure zones.
    6. Configure DNS for internal use by configuring a root zone.
    7. Configure DHCP for DNS integration.
    8. Maintain and troubleshoot DNS servers.
29. Implementing Name Resolution by Using WINS
    1. Explain how to connect to NetBIOS-based networks.
    2. Explain the Windows Internet Name Service (WINS) name resolution process.
    3. Configure computers as WINS servers and clients.
    4. Configure support for non-WINS clients.
    5. Enable WINS database replication.
    6. Maintain the WINS database.
30. Configuring Network Security by Using Public Key Infrastructure
    1. Define PKI concepts.
    2. Deploy Certificate Services.
    3. Use certificates.
    4. Manage certificates.
    5. Configure the Active Directory directory service for certificates.
    6. Troubleshoot Certificate Services.
31. Configuring Network Security by Using IPSec
    1. Describe the use of IPSec in a network
    2. Implement IPSec.
    3. Configure IPSec for server security.
    4. Troubleshoot network protocol security.
32. Configuring Remote Access
    1. Describe the remote access process and protocols.
    2. Configure inbound connections on a remote access server.
    3. Configure outbound connections on a remote access client.
    4. Configure Multilink connections.
    5. Configure authentication protocols for remote access sessions.
    6. Configure encryption protocols for remote access sessions.
    7. Configure Routing and Remote Access for DHCP integration.
33. Supporting Remote Access to a Network
    1. Explain remote access policy and profile concepts.
    2. Describe the process of remote access policy evaluation.
    3. Create a remote access policy and configure a remote access profile.
    4. Maintain and troubleshoot remote access.
34. Extending Remote Access Capabilities by Using IAS
    1. Describe the use of IAS in a network
    2. Install and configure IAS.
35. Configuring a Windows 2000-Based Server as a Router
    1. Explain the function and purpose of routing.
    2. Configure network connections.
    3. Enable routing by using Routing and Remote Access.
    4. Configure static routes.
    5. Configure a routing interface
    6. Implement demand-dial connections.
    7. Configure the Routing Information Protocol (RIP).
36. Configuring Internet Access for a Network
    1. Describe the options that are available for connecting a network to the Internet.
    2. Configure Internet access by using a router.
    3. Configure Internet access by using network address translation (NAT).
37. Configuring a Web Server
    1. Describe the uses of IIS.
    2. Prepare for an IIS installation.
    3. Install IIS.
    4. Configure a Web site.
    5. Administer IIS.
    6. Troubleshoot IIS.
38. Deploying Windows 2000 Professional by Using RIS
    1. Describe the purpose and benefits of Remote Installation Services (RIS).
    2. Install and configure a RIS server by using the Remote Installation Services Setup wizard.
    3. Modify RIS configurations, including changing default options for client names and account locations, installation options, and diagnostic utilities.
    4. Deploy CD-based RIS images.
    5. Create Remote Installation Preparation (RIPrep) images.
    6. Compare CD-based images and RIPrep images.
    7. Provide solutions to potential RIS problems.
39. Managing a Windows 2000 Network
    1. Identify Windows 2000 administrative strategies.
    2. Perform administrative tasks remotely by using Terminal Services.
    3. Explain how the SNMP protocol works.
    4. Implement the Windows 2000 SNMP Service.
40. Troubleshooting Windows 2000 Network Services
    1. Troubleshoot network connectivity problems.
    2. Identify the symptoms and causes of network problems.
    3. Resolve TCP/IP problems.
    4. Resolve name resolution problems.
    5. Troubleshoot network services.
    6. Monitor the network data stream.
41. Configuring Network Connectivity Between Operating Systems
    1. Configure access to NetWare resources.
    2. Provide Macintosh users with access to Windows 2000 resources.
    3. Connect to SNA hosts by using Microsoft Host Integration Server 2000
    4. Connect to UNIX resources.
42. Introduction to Active Directory in Windows 2000
    1. Describe the function of Active Directory.
    2. Describe the logical structure of Active Directory.
    3. Describe the physical structure of Active Directory.
    4. Describe the methods for administering a Windows 2000 network.
43. Creating a Windows 2000 Domain
    1. Create a Windows 2000 domain by installing Active Directory.
    2. Examine the default structure of Active Directory.
    3. Perform post Active Directory installation tasks.
    4. Troubleshoot common problems that may occur when installing Active Directory
    5. Remove Active Directory by using the Active Directory Installation wizard.
44. Setting Up and Administering Users and Groups
    1. Create multiple user accounts by importing user information into Active Directory
    2. Administer user accounts.
    3. Use groups to manage access to domain resources
    4. Implement strategies for using security groups to manage access to domain resources
    5. Troubleshoot common problems with administering user accounts and groups.
45. Publishing Resources in Active Directory
    1. Set up and administer published printers in Active Directory.
    2. Set up printer locations for published printers.
    3. Set up and administer published shared folders in Active Directory
    4. Troubleshoot common problems with publishing resources in Active Directory.
46. Delegating Administrative Control
    1. Manage object security in Active Directory.
    2. Control access to Active Directory objects.
    3. Delegate administrative control of Active Directory objects
    4. Create and deploy customized consoles.
    5. Create and deploy customized taskpads.
    6. Apply best practices for delegating administrative control.
47. Implementing Group Policy
    1. Implement Group Policy.
    2. Modify Group Policy inheritance.
    3. Delegate administrative control of Group Policy objects.
    4. Monitor and troubleshoot Group Policy.
48. Using Group Policy to Manage User Environments
    1. Use Administrative Templates in Group Policy to assign registry-based Group Policy to control and configure user and computer environments.
    2. Assign scripts, such as startup, shutdown, logon, and logoff, with Group Policy to control user environments.
    3. Use Group Policy to redirect folders to a central network location.
    4. Use Group Policy to apply security policies to secure the user environment
    5. Troubleshoot managing user environments by using Group Policy.
49. Using Group Policy to Manage Software
    1. Use Group Policy to deploy software.
    2. Use Group Policy to configure software deployment
    3. Use Group Policy to maintain software.
    4. Use Group Policy to remove software.
    5. Troubleshoot common problems with software deployment.
50. Creating and Managing Trees and Forests
    1. Create and manage trees and forests in Windows 2000.
    2. Manage trust relationships in trees and forests.
    3. Implement group strategies to gain access to resources across trees and forests.
    4. Troubleshoot common problems that can occur when creating and managing trees and forests in Windows 2000.
51. Managing Active Directory Replication
    1. Use sites to manage Active Directory replication.
    2. Monitor replication traffic.
    3. Adjust the replication behavior to improve replication performance.
    4. Troubleshoot common problems with Active Directory replication.
52. Managing Operations Masters
    1. Determine the holder of an operations master role.
    2. Transfer and seize an operations master role.
53. Maintaining the Active Directory Database
    1. Back up the system state data by using the Backup utility.
    2. Restore Active Directory by restoring the system state data.
    3. Move the Active Directory database to a new location.
    4. Defragment the Active Directory database.

Benefits of taking the 2201: Microsoft Windows 2000 Return on Intelligence Training and Certification Kit course at NetCom

• Why choose Microsoft - Technical Training at NetCom Learning?
  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

  In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!

  See the training value proposition below:

  Why Microsoft - Technical Training at NetCom? NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS). CPLS is the premier training channel and delivery mechanism for Microsoft training content. NetCom was honored by Microsoft as the 2007 Worldwide Partner of the Year for Learning Solutions. Selected as the Number One CPLS from over 1400 worldwide CPLSs, Microsoft recognized our commitment and ability to deliver high-quality learning services using a consultative engagement model. Microsoft Certified Partner for Learning Solutions Value Proposition: Microsoft Certified Partner for Learning Solutions Non-authorized Training Center Only MCT (Microsoft Certified Trainers) are authorized to teach the class Non MCT can teach the course Taught using Microsoft Authorized Courseware (MOC), includes free evaluation software and online training Do not have access to official courseware Partners adhere to stringent Microsoft designated lab requirements Computer and lab equipment may not be up to requirements of course Successful candidates are awarded Certificate of Completion directly from Microsoft for most of the courses Not authorized to issue Certificate of Completion Software Assurance Vouchers can only be redeemed at a CPLS Cannot redeem Software Assurance Vouchers from Microsoft Overall, a better quality training experience Substandard training experience Here are some important web links: Certifications Career Tracks Course Catalog (PDF Version) Course Listing by Vendor Sign up for Free Workshops Student Loan as low as $25 per month Our Recognition List What our students have to say Why NetCom? Locations

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• Award winning, world-class Instructors

  Carmille A. - Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark; - Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000. - Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis. Bio: Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS. Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.

  Emilio G. - Vastly experienced working within multinational environments and capable of connecting to different audiences - In-depth expertise in the implementation, troubleshooting and documentation of networks and security systems, with strong "hands on" technical knowledge of CISSP, CEH and CHFI. - Master of Science in Electronics Engineering, and holder of several technical certifications. - Highly-skilled in diverse fields ranging from Security, Computer Forensics, Networking, Routing Protocols, Programming, Databases and Applications to name a few. Bio: With over 25 years of technical experience, Emilio brings a dynamic set of skills supported by a Masters Degree in Electronics Engineering and on-the-field experience working in multinational environments. He also holds more than 12 Cisco, CompTIA, and Microsoft certifications. Although he is well versed and thorough in multiple technological fields, his technical forte lies in the security domain, specifically CISSP, CEH and CHFI. Emilio�s skills have evolved over time, studying closely and constantly staying well informed of the growing cyber threats. These are just some of the few reasons why Emilio brings to his classes more than just what's in the books.

  Enayat M. - Bachelors Degree in Mathematics and holder of several Cisco, CompTIA and Microsoft certifications. - Experienced instructor working in the field since 1999 and Subject Matter Expert at NetCom Learning since 2006. - Worked as Technical Support at Solomon Smith Barney/Citibank. Bio: Enayat Meer has a Bachelors Degree in Mathematics and holds numerous certifications such as A+, Network+, Security+, CCNA, MCT, and MCTS to name a few. He is an experienced trainer, and has served as an A+, NT4.0, Window 2000 and Windows 2003 instructor in a variety of New York schools since 1999. Since that time, he has also provided technical support at Solomon Smith Barney/Citibank in its private banking and global assets management group. Enayat has trained over 800 students at NetCom Learning. He has been a Subject Matter Expert at NetCom Learning since 2006 and his hands-on project expertise is an invaluable addition to NetCom Learning�s classroom instruction, helping to bring theoretical topics to life.

  Erick P. - In-depth experience in all phases of project lifecycle: requirements gathering, specifications, development and team management, testing, end user training, and maintenance in addition to .NET, ASP, ADO, SQL, JavaScript, and SharePoint. - Developed the first online multimedia training content system to Harvard University as well as multiple online multimedia projects for the North Carolina State Government. - Highly rated instructor averaging 8.7 out of 9 on evaluation reports. Bio: Erick has been training business and IT professionals since 1989, when he developed and introduced the first online multimedia training content system to Harvard University. Since then he has honed his business, programming, and database skills providing highly customized software solutions and education programs for multiple clients such as North Carolina State Government, Cisco, IBM, and Time Warner Cable. Erick's teaching prowess and real-world experience leading a team of software application developers make him a top Instructor and Subject Matter Expert at NetCom Learning, where he averages 8.7 out of 9 on evaluation reports.

  Ignacio J. - Designs and architects Microsoft IT solutions since the early 1990s. - Hands-on experience in multiple Microsoft Dynamics products including CRM, GP, SL, AX and NAV since 2004. - Taught over 250 courses at NetCom Learning. Bio: Ignacio is a Senior Solutions Architect, Civil Engineer and Certified Expert Trainer. He has been designing and architecting Microsoft IT solutions since the early 1990s, and has extensive experience developing scalable and high performance integration solutions. In 2004, Ignacio expanded into business management and accounting software as well, where he gained hands-on experience in many Microsoft Dynamics products including CRM, GP, SL, AX and NAV. Ignacio holds a library of industry-wide certifications from Microsoft and other leading IT vendors. He has taught over 250 courses at NetCom Learning and is revered by students for his wide-ranging IT expertise.

  J Tom K. - Software Developer and sought-after Microsoft Certified Trainer (MCT) with over 30 years of hands-on experience. - Expert in Microsoft technologies: .NET Framework, C#, VB .NET, ASP .NET, XML Web Services, ADO .NET, SQL Server, SharePoint Portal Server, Content Management Server, Commerce Server, BizTalk, MSMQ, COM+, COM Migration to .NET and PocketPC development. - Extremely knowledgeable and rated as excellent by NetCom Learning students. Bio: Tom Kinser is an accomplished Software Developer and sought-after Microsoft Certified Trainer (MCT). Tom is also an expert in successfully designing software, managing and training programmers for over 30 years. Tom specializes in helping businesses, enterprises, and government agencies apply current technologies to solve their unique business problems. He accomplishes this via hands-on training in cutting-edge programming and database design techniques. Tom consistently delivers successful training engagements in both classroom and live-online settings and is rated as excellent by NetCom Learning students.

  Jayson F. - Over 32 years of experience as well as 18 certifications, including Cisco, CompTIA, and Microsoft. - Strong background, with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us. - Specialist in applying process and finding solutions to solve them in addition to training people in the skills to manage the process and meet goals. Bio: Jayson is a talented and valued Microsoft Certified Trainer (MCT) with over 32 years of IT experience. Along with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us, he holds several IT certifications. He is a CCDA, CCNA, Security+ certified, MCDBA, and MCSE to name a few. Jayson's focus is on finding solutions to problems and applying process to solve them. He instructs professionals in the skills to manage the process and meet goals, which makes him a respected trainer at NetCom Learning.

  Mark L. - Experience teaching beginner to advanced software engineering and development classes - Architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) - Acclaimed instructor at NetCom Learning, with evaluation score of 8.7 out of 9. Bio: Mark is an accomplished web and mobile development trainer and Subject Matter Expert. He has been teaching beginner to advanced software engineering and development classes since 2005. With an extensive background in corporate programming he easily understands the impact of new technologies and the knowledge developers need to succeed. Most recently Mark architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) to much critical acclaim. Mark's passion and aptitude for the subject matter is abundant, and clearly evident in his near-perfect post-class evaluation scores (8.7 out of 9) and praise from clients.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  Mingya (Alan) T. - MBA in Information System from Montclair University, NJ. - Onsite training on behalf of Microsoft to numerous companies, including CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG. - Microsoft Certified Trainer (MCT) since 2001. Bio: Alan is a highly experienced Microsoft Certified Trainer. In addition to his MBA in Information System, he is a member of the Microsoft Gold Certified Partner and has done onsite training for companies such as CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG; on behalf of Microsoft. Alan has been teaching at NetCom Learning since 2007, focusing on SharePoint, .NET, and BizTalk.

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• Actual Client Testimonials

  May 15 2012 Good training, great instructor. -Kenneth C. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 The experience was everything I had hoped for plus more. Our instructor was very knowledgeable and great at presenting the content in a way that was easy to understand. -Zehrudin N. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 Instructor is very good at explaining things that are difficult to comprehend sometimes and he does it in a way that helps you better understand. -Juan G. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 Instructor knowledge of the product was in depth. Excellent training and real world example. Explained the course in easy manner to understand. -David T. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 15 2012 I have enjoyed my training class and training facilities. I will come back. -James M. Course(s) Taken MCTS and MCITP: Microsoft SharePoint 2010, Administration and Configuration - Boot Camp

  
  

  May 11 2012 Been to NetCom several times and it's always been satisfying with the training area and staff. -Sal I. Course(s) Taken Microsoft Windows Server 2008

  
  

  May 02 2012 I have never learned and retained this much information in such a short period of time, everything about my experience has been positive. -Adam W. Course(s) Taken MCTS and MCITP: Windows 7 Configuration and Desktop Support Technician - Boot Camp

  
  

  Apr 20 2012 Overall great experience. Was very pleased with the way the course was handled by the instructor. -A. Moctezuma Course(s) Taken Programming in C# with Microsoft .NET Framework 4

  
  
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