2011: Troubleshooting Microsoft Exchange Server 2003

2011: Troubleshooting Microsoft Exchange Server 2003 Course Description

Intended Audience for the 2011: Troubleshooting Microsoft Exchange Server 2003 Course

• This workshop is intended for the Systems Engineer already skilled in Exchange Server 2003 support tasks. Students should have one or more years of messaging and network experience supporting Exchange Server. The workshop format is also intended for students who best learn by doing.
• Before attending this workshop, students must have one or more years of messaging and network experience supporting Exchange Server.

2011: Troubleshooting Microsoft Exchange Server 2003 Course Objectives

• Apply knowledge of a troubleshooting methodology to identify and resolve a problem.
• Identify and resolve network connectivity problems and problems arising from host resolution protocols.
• Identify and resolve problems with public folders and mailboxes.
• Identify and resolve front-end server and back-end server issues that cause problems with Outlook Web Access.
• Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POP.
• Identify and resolve connectivity problems between servers running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations.
• Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems.
• Identify and resolve encryption and digital signature issues and problems caused by viruses.
• Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003.
• Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy.

Required Prerequisites for the 2011: Troubleshooting Microsoft Exchange Server 2003 course

• 2400: Implementing and Managing Microsoft Exchange Server 2003

The 2011: Troubleshooting Microsoft Exchange Server 2003 Course prepare students for the following Exams

• 70-284 : Implementing and Managing Microsoft Exchange Server 2003

2011: Troubleshooting Microsoft Exchange Server 2003 Course Outline

1. Introduction to Troubleshooting Exchange Server 2003
   1. Configure and prepare servers for basic troubleshooting.
   2. Analyze process and data flow in a flowchart
   3. Access and apply information from a service request and other workshop components.
   4. Identify a problem and recommend a solution.
2. Troubleshooting Network Connectivity
   1. Identify the underlying causes when mail from one server is not received by recipients on another and resolve the problem.
   2. Identify the underlying causes when a user cannot connect to an Exchange server as a remote user and resolve the problem
   3. Identify the underlying causes when no one in an organization can receive Internet e-mail and resolve the problem.
3. Troubleshooting Public Folders and Mailboxes
   1. Identify the underlying causes a user cannot receive Internet e-mail to his e-mail address and resolve the problem.
   2. Identify the underlying causes when a user cannot send or receive Internet e-mail and resolve problem.
   3. Identify the underlying causes when a user is unable to post a message to a public folder and resolve problem.
4. Troubleshooting Outlook Web Access and Outlook Mobile Access
   1. Identify the underlying causes when a user cannot access OWA because of a security error.
   2. Identify the underlying causes when a user cannot access OWA because of an authentication error and resolve the problem.
   3. Identify the underlying causes when a user cannot access OMA and resolve the problem.
5. Troubleshooting Client Connectivity
   1. Identify the underlying causes when a user is unable to send e-mail to the Internet from home using Outlook Express and resolve the problem.
   2. Identify the underlying causes when a user receives a
   3. Identify the underlying causes when a new user receives an error message when trying to connect to her mailbox and resolve problem.
6. Troubleshooting Server Connectivity
   1. Troubleshoot message delivery between servers in the same routing group.
   2. Troubleshoot message delivery between servers in different routing groups.
   3. Troubleshoot message delivery between a Microsoft Exchange Server 2003 organization and another e-mail system.
   4. Troubleshoot message delivery between an Exchange Server 2003 organization and the Internet.
7. Troubleshooting Server Performance
   1. Identify and resolve messaging problems related to performance problems in domain controllers and global catalog servers
   2. Identify and resolve messaging performance problems caused by the running of scheduled applications.
   3. Troubleshoot messaging problems caused by hardware components in server systems.
8. Troubleshooting Security Issues
   1. Implement a Public Key Infrastructure (PKI) to manage the creation and distribution of digital certificates.
   2. Implement Secure Sockets Layer (SSL) to encrypt network traffic. With SSL, the actual network traffic that transmits e-mail messages is encrypted, so that even if the network packets were captured, they could not be read.
9. Troubleshooting the Migration to Exchange 2003
   1. Identify the underlying causes when a user cannot access their mailbox after a migration and resolve the problem.
   2. Identify the underlying causes when a user cannot send e-mail to the Exchange 5.5 organization during a migration and resolve the problem.
   3. Identify the underlying causes when a user cannot send e-mail to some users during a migration and resolve the problem.
10. Troubleshooting an Exchange Server 2003 Organization
    1. Identify multiple issues affecting the messaging functionality within an organization.

Benefits of taking the 2011: Troubleshooting Microsoft Exchange Server 2003 course at NetCom

• Why choose Microsoft - Technical Training at NetCom Learning?
  As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.

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  Why Microsoft - Technical Training at NetCom? NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS). CPLS is the premier training channel and delivery mechanism for Microsoft training content. NetCom was honored by Microsoft as the 2007 Worldwide Partner of the Year for Learning Solutions. Selected as the Number One CPLS from over 1400 worldwide CPLSs, Microsoft recognized our commitment and ability to deliver high-quality learning services using a consultative engagement model. Microsoft Certified Partner for Learning Solutions Value Proposition: Microsoft Certified Partner for Learning Solutions Non-authorized Training Center Only MCT (Microsoft Certified Trainers) are authorized to teach the class Non MCT can teach the course Taught using Microsoft Authorized Courseware (MOC), includes free evaluation software and online training Do not have access to official courseware Partners adhere to stringent Microsoft designated lab requirements Computer and lab equipment may not be up to requirements of course Successful candidates are awarded Certificate of Completion directly from Microsoft for most of the courses Not authorized to issue Certificate of Completion Software Assurance Vouchers can only be redeemed at a CPLS Cannot redeem Software Assurance Vouchers from Microsoft Overall, a better quality training experience Substandard training experience Here are some important web links: Certifications Career Tracks Course Catalog (PDF Version) Course Listing by Vendor Sign up for Free Workshops Student Loan as low as $25 per month Our Recognition List What our students have to say Why NetCom? Locations

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• Award winning, world-class Instructors

  Carmille A. - Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark; - Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000. - Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis. Bio: Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS. Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.

  Emilio G. - Vastly experienced working within multinational environments and capable of connecting to different audiences - In-depth expertise in the implementation, troubleshooting and documentation of networks and security systems, with strong "hands on" technical knowledge of CISSP, CEH and CHFI. - Master of Science in Electronics Engineering, and holder of several technical certifications. - Highly-skilled in diverse fields ranging from Security, Computer Forensics, Networking, Routing Protocols, Programming, Databases and Applications to name a few. Bio: With over 25 years of technical experience, Emilio brings a dynamic set of skills supported by a Masters Degree in Electronics Engineering and on-the-field experience working in multinational environments. He also holds more than 12 Cisco, CompTIA, and Microsoft certifications. Although he is well versed and thorough in multiple technological fields, his technical forte lies in the security domain, specifically CISSP, CEH and CHFI. Emilio�s skills have evolved over time, studying closely and constantly staying well informed of the growing cyber threats. These are just some of the few reasons why Emilio brings to his classes more than just what's in the books.

  Enayat M. - Bachelors Degree in Mathematics and holder of several Cisco, CompTIA and Microsoft certifications. - Experienced instructor working in the field since 1999 and Subject Matter Expert at NetCom Learning since 2006. - Worked as Technical Support at Solomon Smith Barney/Citibank. Bio: Enayat Meer has a Bachelors Degree in Mathematics and holds numerous certifications such as A+, Network+, Security+, CCNA, MCT, and MCTS to name a few. He is an experienced trainer, and has served as an A+, NT4.0, Window 2000 and Windows 2003 instructor in a variety of New York schools since 1999. Since that time, he has also provided technical support at Solomon Smith Barney/Citibank in its private banking and global assets management group. Enayat has trained over 800 students at NetCom Learning. He has been a Subject Matter Expert at NetCom Learning since 2006 and his hands-on project expertise is an invaluable addition to NetCom Learning�s classroom instruction, helping to bring theoretical topics to life.

  Erick P. - In-depth experience in all phases of project lifecycle: requirements gathering, specifications, development and team management, testing, end user training, and maintenance in addition to .NET, ASP, ADO, SQL, JavaScript, and SharePoint. - Developed the first online multimedia training content system to Harvard University as well as multiple online multimedia projects for the North Carolina State Government. - Highly rated instructor averaging 8.7 out of 9 on evaluation reports. Bio: Erick has been training business and IT professionals since 1989, when he developed and introduced the first online multimedia training content system to Harvard University. Since then he has honed his business, programming, and database skills providing highly customized software solutions and education programs for multiple clients such as North Carolina State Government, Cisco, IBM, and Time Warner Cable. Erick's teaching prowess and real-world experience leading a team of software application developers make him a top Instructor and Subject Matter Expert at NetCom Learning, where he averages 8.7 out of 9 on evaluation reports.

  Ignacio J. - Designs and architects Microsoft IT solutions since the early 1990s. - Hands-on experience in multiple Microsoft Dynamics products including CRM, GP, SL, AX and NAV since 2004. - Taught over 250 courses at NetCom Learning. Bio: Ignacio is a Senior Solutions Architect, Civil Engineer and Certified Expert Trainer. He has been designing and architecting Microsoft IT solutions since the early 1990s, and has extensive experience developing scalable and high performance integration solutions. In 2004, Ignacio expanded into business management and accounting software as well, where he gained hands-on experience in many Microsoft Dynamics products including CRM, GP, SL, AX and NAV. Ignacio holds a library of industry-wide certifications from Microsoft and other leading IT vendors. He has taught over 250 courses at NetCom Learning and is revered by students for his wide-ranging IT expertise.

  J Tom K. - Software Developer and sought-after Microsoft Certified Trainer (MCT) with over 30 years of hands-on experience. - Expert in Microsoft technologies: .NET Framework, C#, VB .NET, ASP .NET, XML Web Services, ADO .NET, SQL Server, SharePoint Portal Server, Content Management Server, Commerce Server, BizTalk, MSMQ, COM+, COM Migration to .NET and PocketPC development. - Extremely knowledgeable and rated as excellent by NetCom Learning students. Bio: Tom Kinser is an accomplished Software Developer and sought-after Microsoft Certified Trainer (MCT). Tom is also an expert in successfully designing software, managing and training programmers for over 30 years. Tom specializes in helping businesses, enterprises, and government agencies apply current technologies to solve their unique business problems. He accomplishes this via hands-on training in cutting-edge programming and database design techniques. Tom consistently delivers successful training engagements in both classroom and live-online settings and is rated as excellent by NetCom Learning students.

  Jayson F. - Over 32 years of experience as well as 18 certifications, including Cisco, CompTIA, and Microsoft. - Strong background, with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us. - Specialist in applying process and finding solutions to solve them in addition to training people in the skills to manage the process and meet goals. Bio: Jayson is a talented and valued Microsoft Certified Trainer (MCT) with over 32 years of IT experience. Along with web development & design of infrastructure for companies such as AT&T, Sports Illustrated, and Toys R Us, he holds several IT certifications. He is a CCDA, CCNA, Security+ certified, MCDBA, and MCSE to name a few. Jayson's focus is on finding solutions to problems and applying process to solve them. He instructs professionals in the skills to manage the process and meet goals, which makes him a respected trainer at NetCom Learning.

  Mark L. - Experience teaching beginner to advanced software engineering and development classes - Architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) - Acclaimed instructor at NetCom Learning, with evaluation score of 8.7 out of 9. Bio: Mark is an accomplished web and mobile development trainer and Subject Matter Expert. He has been teaching beginner to advanced software engineering and development classes since 2005. With an extensive background in corporate programming he easily understands the impact of new technologies and the knowledge developers need to succeed. Most recently Mark architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) to much critical acclaim. Mark's passion and aptitude for the subject matter is abundant, and clearly evident in his near-perfect post-class evaluation scores (8.7 out of 9) and praise from clients.

  Michael G. - Over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. - An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, as well as select Microsoft, Novell, CompTIA, Sun and CWNP courses. - High-skilled and acclaimed instructor. Has trained over 900 students at Netcom Learning. Bio: Michael has over 22 years of professional experience in the IT field, including more than a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select Microsoft, Novell, CompTIA, Sun and CWNP courses. Michael's dedication and passion for teaching is unmatched. He has trained over 900 students at Netcom Learning since 2006 and his evaluation scores average 8.7 out of 9.

  Mingya (Alan) T. - MBA in Information System from Montclair University, NJ. - Onsite training on behalf of Microsoft to numerous companies, including CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG. - Microsoft Certified Trainer (MCT) since 2001. Bio: Alan is a highly experienced Microsoft Certified Trainer. In addition to his MBA in Information System, he is a member of the Microsoft Gold Certified Partner and has done onsite training for companies such as CITI Group Lehman Brothers, Prudential Insurance Company, Toshiba, and KPMG; on behalf of Microsoft. Alan has been teaching at NetCom Learning since 2007, focusing on SharePoint, .NET, and BizTalk.

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