In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.
Intended Audience for the Advanced Communication Skills Course
Business professionals who are interested in learning effective written and verbal communication techniques.
Advanced Communication Skills Course Objectives
Determine the content of your message.
Determine the best way to prepare and deliver your message verbally.
Examine the basics of building a well-structured presentation.
Examine the mechanics of delivering a successful presentation.
Advanced Communication Skills Course Outline
Write to be Understood
Determine When to Write
Plan Your Message
Perfect Your Style and Mechanics
Writing in the Workplace
Speak to be Heard
Prepare Your Message
Deliver Your Message
Plan for High Impact
The Importance of Planning
Outline Your Presentation
Develop Your Script
Add Visual Aids
Captivate Your Audience
Make Final Preparations
Basics of Delivery
The Question-and-Answer Session
Assess the Presentation
Benefits of taking the Advanced Communication Skills course at NetCom
As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies.
In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!
NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.
- Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark; - Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000. - Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis.
Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS.
Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.
- Expert in Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access as well as Adobe Graphic and Web Designer (InDesign, Acrobat, Photoshop, Illustrator, Dreamweaver and Flash Catalyst) - Holds an A.A.S in Graphic Design as well as various Awards and Affiliations, including MCT, MCP, MCAS, and Office 2007 Master. - Senior Lead Trainer for over 10 years.
Charles is a Technical Trainer & Instructional Designer for over 10 years. He is a Microsoft Certified Trainer and dedicates himself to Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access. He is also an Adobe specialist and holds a degree in Graphic Design.
Charles is well known for his high evaluation scores, achieving 8.75 out of 9 on a regular basis, teaching in one-on-one, instructor-led, and web-based environments; one of the reasons for his high evaluation is his expertise in increasing personnel performance by developing and implementing programs constructed from the job task analysis process. Charles currently teaches Adobe Graphic and Web Designer, and Microsoft Office Specialist courses at NetCom Learning.
- High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China. - ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams. - Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.
Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.
Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
- Bachelors Degree in Mathematics and holder of several Cisco, CompTIA and Microsoft certifications. - Experienced instructor working in the field since 1999 and Subject Matter Expert at NetCom Learning since 2006. - Worked as Technical Support at Solomon Smith Barney/Citibank.
Enayat Meer has a Bachelors Degree in Mathematics and holds numerous certifications such as A+, Network+, Security+, CCNA, MCT, and MCTS to name a few. He is an experienced trainer, and has served as an A+, NT4.0, Window 2000 and Windows 2003 instructor in a variety of New York schools since 1999. Since that time, he has also provided technical support at Solomon Smith Barney/Citibank in its private banking and global assets management group.
Enayat has trained over 800 students at NetCom Learning. He has been a Subject Matter Expert at NetCom Learning since 2006 and his hands-on project expertise is an invaluable addition to NetCom Learning�s classroom instruction, helping to bring theoretical topics to life.
- Masters Degree in Computer Science from Boston University along with several certifications. - Over 25 years of experience in the IT field and expert in Unix, GNU/Linux, and Oracle ecosystems. - More than 10 years working as a Software Engineer in multinational companies such as Hewlett-Packard.
Finnbarr has both breadth and in-depth knowledge of Unix, GNU/Linux, and Oracle with 25+ years of experience in operating system internals development, system administration, application development and project management on a wide variety of hardware and software platforms. As a Software Engineer, he developed and managed numerous projects in multinational companies such as Hewlett-Packard.
Finnbarr is a member of the Institute of Electrical and Electronic Engineers as well as a Moderator at unix.com. He is also a top Instructor and Subject Matter Expert at NetCom Learning and is well recognized by the students for his knowledge and his great teaching technique.
- Bachelor's Degree in Accounting and a Masters of Business Administration from Rutgers University. - Over 9 years of experience as a Master Certified Trainer. Expert in MS Dynamics GP Financials, Installation, HR/Payroll, Project Accounting, Inventory and Integration Manager. - Project Manager to various MS Dynamics Great Plains implementations.
Ginger holds a Bachelor's Degree in Accounting and a Masters of Business Administration from Rutgers University. Her career started as an Auditor for Deloitte & Touché and over the years she developed her passion for Microsoft Dynamics, implementing Dynamics GP and Project Cost in the Professional Services, Commercial Real Estate and Medical Facilities vertical markets.
Ginger's experience with Microsoft Dynamics is unparalleled. As a Certified Master Dynamics trainer, she stays abreast of the latest Dynamics modules and shares experience with a very hands-on training technique at NetCom Learning.
- Masters Degree in Computer Science and several academic projects published over the years. - Over 20 years of experience as a professor in local and foreign universities, and as a trainer focusing on Web Development. - In-depth knowledge of programming, including MySQL, PHP, and AJAX.
Hisham holds a Masters Degree in Computer Science, in addition to having more than 20 years of experience as a professor and a trainer. His proven expertise, including a position as a Professor of the Department of Computer Science at Minia University � Egypt, and a Professor of the Department of Computer Science at City University of New York, in MySQL, PHP, and AJAX is beyond comparison.
As a NetCom Learning instructor, Hisham stays up to date with the latest news in Advanced Website Development. He shares his knowledge and experience in a very focused and clear way, which students find very enticing.
- Designs and architects Microsoft IT solutions since the early 1990s. - Hands-on experience in multiple Microsoft Dynamics products including CRM, GP, SL, AX and NAV since 2004. - Taught over 250 courses at NetCom Learning.
Ignacio is a Senior Solutions Architect, Civil Engineer and Certified Expert Trainer. He has been designing and architecting Microsoft IT solutions since the early 1990s, and has extensive experience developing scalable and high performance integration solutions. In 2004, Ignacio expanded into business management and accounting software as well, where he gained hands-on experience in many Microsoft Dynamics products including CRM, GP, SL, AX and NAV.
Ignacio holds a library of industry-wide certifications from Microsoft and other leading IT vendors. He has taught over 250 courses at NetCom Learning and is revered by students for his wide-ranging IT expertise.
- Highly-skilled Autodesk Certified Instructor; working with Autodesk Softwares since 1993. - Expert in AutoCAD, Autodesk 3DS, Autodesk Revit, Mechanical Desktop, Inventor, and Architectural Desktop. - Authored course materials for numerous Autodesk courses.
Joseph is an Autodesk Certified Instructor specializing in developing and teaching Autodesk courses, with a working knowledge of such products as AutoCAD, Autodesk 3DS, Autodesk Revit, Mechanical Desktop, Inventor, and Architectural Desktop.
In addition to teaching and developing courses for the past 10 years, Joseph has authored course materials for many AutoDesk courses. He is also well versed in Inventor 8 and 9.
Joseph demonstrates a straightforward, down-to-earth teaching style in order to reach students at widely differing levels of expertise. His extensive product knowledge and exuberant teaching style makes Joseph a consistently highly rated instructor at NetCom Learning.
- Experience teaching beginner to advanced software engineering and development classes - Architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) - Acclaimed instructor at NetCom Learning, with evaluation score of 8.7 out of 9.
Mark is an accomplished web and mobile development trainer and Subject Matter Expert. He has been teaching beginner to advanced software engineering and development classes since 2005. With an extensive background in corporate programming he easily understands the impact of new technologies and the knowledge developers need to succeed.
Most recently Mark architectured NetCom Learning's Mobile Development Professional training package (Android & iPhone) to much critical acclaim. Mark's passion and aptitude for the subject matter is abundant, and clearly evident in his near-perfect post-class evaluation scores (8.7 out of 9) and praise from clients.
I wish NetCom offered the next level of Adobe Illustrator and Adobe Photoshop classes. I would like to learn more and feel that it is necessary for me to go beyond the basics offered to excel in my field of fashion design.
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