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Advanced Communication Skills

Advanced Communication Skills Course Description

Duration: 1 days (8 hours)

In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace.

Next Class Dates

Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with a Learning Consultant.

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Intended Audience for this Advanced Communication Skills Course

  • » Business professionals who are interested in learning effective written and verbal communication techniques.

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Advanced Communication Skills Course Objectives

  • » Determine the content of your message.
  • » Determine the best way to prepare and deliver your message verbally.
  • » Examine the basics of building a well-structured presentation.
  • » Examine the mechanics of delivering a successful presentation.

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Advanced Communication Skills Course Outline

    1. Write to be Understood
      1. Determine When to Write
      2. Plan Your Message
      3. Perfect Your Style and Mechanics
      4. Writing in the Workplace
    2. Speak to be Heard
      1. Prepare Your Message
      2. Deliver Your Message
    3. Plan for High Impact
      1. The Importance of Planning
      2. Outline Your Presentation
      3. Develop Your Script
      4. Add Visual Aids
    4. Captivate Your Audience
      1. Make Final Preparations
      2. Basics of Delivery
      3. The Question-and-Answer Session
      4. Assess the Presentation

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    Do you have the right background for Advanced Communication Skills?

    Skills Assessment

    We ensure your success by asking all students to take a FREE Skill Assessment test. These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will recommend cost-effective solutions that you can use to get ready for the course.

    Our required skill-assessments ensure that:

    1. All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
    2. NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
    3. We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
    This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.

    Take your FREE Skill Assessment test »

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    Benefit of taking this training at NetCom Learning

    As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2013 Learning Partner finalist and 2007 Worldwide Learning Solutions Partner of the Year out of more than 1400 training companies globally.

    In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience! See our list of awards.

    Why choose Training at NetCom Learning?

    NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.

    See our comprehensive list of partner authorizations.

    For any reason, you can attend the same class again within a period of one year, if it is still being offered and has availability. To attend, simply retain your course materials. You will need to pay for optional travel. If the courseware has changed, purchasing the latest course materials is recommended. CAP would not apply if the class you want to re-attend is for a different certification or updated version.

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    Award winning, world-class Instructors

    Carmille A.
    - Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark;
    - Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000.
    - Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis.

    Bio:

    Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS.

    Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.

    Charles W.
    - Expert in Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access as well as Adobe Graphic and Web Designer (InDesign, Acrobat, Photoshop, Illustrator, Dreamweaver and Flash Catalyst)
    - Holds an A.A.S in Graphic Design as well as various Awards and Affiliations, including MCT, MCP, MCAS, and Office 2007 Master.
    - Senior Lead Trainer for over 10 years.

    Bio:

    Charles is a Technical Trainer & Instructional Designer for over 10 years. He is a Microsoft Certified Trainer and dedicates himself to Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access. He is also an Adobe specialist and holds a degree in Graphic Design.

    Charles is well known for his high evaluation scores, achieving 8.75 out of 9 on a regular basis, teaching in one-on-one, instructor-led, and web-based environments; one of the reasons for his high evaluation is his expertise in increasing personnel performance by developing and implementing programs constructed from the job task analysis process. Charles currently teaches Adobe Graphic and Web Designer, and Microsoft Office Specialist courses at NetCom Learning.
    Donna H.
    - High-skilled trainer and speaker. Delivered presentations in Dubai, Tokyo, London, New York, and China.
    - ITIL V3 Expert, teaching ITIL courses since 2005. More than 99% of her students have passed their ITIL Certification exams.
    - Process Improvement Expert with more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

    Bio:

    Donna is an expert in project management and Process Improvement. Her amazing presentation skills have taken her around the world, giving arrangements in Dubai, Tokyo, London, New York and China to name a few. "The Donna", as she is known in the industry, has more than 15 years of experience in the Support Center industry as a practitioner, consultant and certified trainer.

    Donna holds ITIL V3 Expert Certification and offers training and consulting services through NetCom Learning on Process Improvement framework as well as the ITIL practitioner level suite of Lifecycle and Capability Stream certification courses. She began presenting ITIL classes in 2005, and 99% of her students have passed their ITIL Certification exams. Along with ITIL courses, she promotes best practices in the support center industry, focusing on customer service skills training, individual and support center certification, training and consulting, and process infrastructure improvement.
    Enayat M.
    - Bachelors Degree in Mathematics and holder of several Cisco, CompTIA and Microsoft certifications. - Experienced instructor working in the field since 1999 and Subject Matter Expert at NetCom Learning since 2006. - Worked as Technical Support at Solomon Smith Barney/Citibank. Bio: Enayat Meer has a Bachelors Degree in Mathematics and holds numerous certifications such as A+, Network+, Security+, CCNA, MCT, and MCTS to name a few. He is an experienced trainer, and has served as an A+, NT4.0, Window 2000 and Windows 2003 instructor in a variety of New York schools since 1999. Since that time, he has also provided technical support at Solomon Smith Barney/Citibank in its private banking and global assets management group. Enayat has trained over 800 students at NetCom Learning. He has been a Subject Matter Expert at NetCom Learning since 2006 and his hands-on project expertise is an invaluable addition to NetCom Learning's classroom instruction, helping to bring theoretical topics to life.

    See more...   See more instructors...

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    Recent Client Testimonials & Reviews

    Mar 25 2014
    I want to Thank You! Well Done!!

    -Magaly L.
    Course(s) Taken

    » Soft Skills - Other

    Mar 25 2014
    Well planned training, very organized. Tips are very easy to apply.

    -Sabrina T.
    Course(s) Taken

    » Soft Skills - Other

    Mar 25 2014
    Ms. Agana was enthusiastic, and provided real world experience. I have learned a lot of tips and real applications for effective business writing. She made an otherwise non enjoyable course entertaining and useful.

    -Leonardo A.
    Course(s) Taken

    » Soft Skills - Other

      More testimonials »  

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    Ways to contact us

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