ITIL: Operational Support and Analysis (OSA) Certification
ITIL Operational Support and Analysis (OSA) Certification is one of the four modules of the ITIL Intermediate Service Capability stream. This certification demonstrates skills in managing the everyday operation of IT services and implementing the ITIL processes for service support and delivery.
Conducted through ITIL® Operational, Support & Analysis (OSA) online training and classroom based classes, the program focuses on the practical application of OSA practices. This course develops expertise to enable event, request, incident, access, problem, technical, IT operations and application management. The candidates cover topics related to procedures and information technology aspects for providing high quality services with reduced costing.
NetCom is an Accredited Training Affiliate in partnership with Ahead Technology.
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Steps To ITIL Certification
Step 1: Qualify in the following exam: ITIL Intermediate Qualification: Operational, Support and Analysis (OSA) Certificate Exam
ITIL Certification Track
NetCom provides ITIL training using Official Curriculum.
Business Managers, Availability Manager, Configuration Manager, Business Process Owners, IT Professionals, Network Control and Operations, Database Administrator, Problem Manager, Professionals involved in the Operational Support and Analysis functions.
Testimonials from students who recently completed this certification