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ITIL: Operational Support and Analysis (OSA) Certification

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Overview

ITIL Operational Support and Analysis (OSA) Certification is one of the four modules of the ITIL Intermediate Service Capability stream. This certification demonstrates skills in managing the everyday operation of IT services and implementing the ITIL processes for service support and delivery.

Conducted through ITIL® Operational, Support & Analysis (OSA) online training and classroom based classes, the program focuses on the practical application of OSA practices. This course develops expertise to enable event, request, incident, access, problem, technical, IT operations and application management. The candidates cover topics related to procedures and information technology aspects for providing high quality services with reduced costing.

NetCom is an Accredited Training Affiliate in partnership with Ahead Technology.

Copyright Acknowledgements
ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a (registered) Trade Mark of AXELOS Limited.All rights reserved.
The Swirl logo™ is a (registered) Trade Mark of AXELOS Limited.
The ITIL Accredited Training Organization logo is a Trade Mark of AXELOS Limited.
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Steps To ITIL Certification

Step 1: Qualify in the following exam: ITIL Intermediate Qualification: Operational, Support and Analysis (OSA) Certificate Exam

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ITIL Certification Track

NetCom provides ITIL training using Official Curriculum.

ITIL Core: Must Pass 1 Exam
ITIL Intd OSA Exam PU Voucher ITIL Intermediate OSA exam taken at home, with online proctorPrepare for exam with training course:

» ITIL-OSA: Intermediate Capability: ITIL Operational Support and Analysis with Certification Exam


ITIL Intd OSA Exam Onsite Voucher ITIL Intermediate OSA exam proctored by NetCom for private sessions onlyPrepare for exam with training course:

» ITIL-OSA: Intermediate Capability: ITIL Operational Support and Analysis with Certification Exam


ITIL Intd OSA Exam VUE Voucher ITIL Intermediate OSA exam taken at a local VUE test centerPrepare for exam with training course:

» ITIL-OSA: Intermediate Capability: ITIL Operational Support and Analysis with Certification Exam



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Target Audience

Business Managers, Availability Manager, Configuration Manager, Business Process Owners, IT Professionals, Network Control and Operations, Database Administrator, Problem Manager, Professionals involved in the Operational Support and Analysis functions.
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Upcoming Schedules

ITIL®-OSA: Intermediate Capability: ITIL® Operational Support and Analysis with Certification Exam

Oct 30, 2017 – Nov 3, 2017
9:00 AM – 5:00 PM CT
Minneapolis, MN

View More Schedules »

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Testimonials from students who recently completed this certification

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