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ITIL: Service Operation (SO) Certification

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Overview

ITIL Service Operation (SO) Certification module is part of the ITIL Intermediate Service Lifecycle work stream. The prime focus of this module is to deliver knowledge to individuals and organizations to manage how their services and products perform.

NetCom Learning's ITIL Service Operation online training and instructor-led training (ILT) classes explain the coordination of activities involved during service strategy design and transition phase. It covers Incident, Problem, Event, Access Management, and Request Fulfillment to improve IT Service Management within an organization. The participants learn to design, implement and enhance Service Operation processes that are aligned with organizational strategies through a comprehensive ITIL Service Operation Certification exam training.

NetCom is an Accredited Training Affiliate in partnership with Ahead Technology

Copyright Acknowledgements
ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.
IT Infrastructure Library® is a (registered) Trade Mark of AXELOS Limited.All rights reserved.
The Swirl logo™ is a (registered) Trade Mark of AXELOS Limited.
The ITIL Accredited Training Organization logo is a Trade Mark of AXELOS Limited.
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Steps To ITIL Certification

Step 1: Qualify in the following exam: ITIL Intermediate Qualification: Service Operation (SO) Certificate Exam

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ITIL Certification Track

NetCom provides ITIL training using Official Curriculum.

ITIL Core: Must Pass 1 Exam
ITIL Intd SO Exam PU Voucher ITIL Intermediate SO exam taken at home, with online proctorPrepare for exam with training course:

» ITIL-SO: Intermediate LifeCycle: ITIL Service Operation with Certification Exam


ITIL Intd SO Exam Onsite Voucher ITIL Intermediate SO exam proctored by NetCom for private sessions onlyPrepare for exam with training course:

» ITIL-SO: Intermediate LifeCycle: ITIL Service Operation with Certification Exam


ITIL Intd SO Exam VUE Voucher ITIL Intermediate SO exam taken at a local VUE test centerPrepare for exam with training course:

» ITIL-SO: Intermediate LifeCycle: ITIL Service Operation with Certification Exam



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Target Audience

CTOs, CIOs, IT Managers, IT Consultants, IT Architects, IT Support Teams, IT Security Managers, Team Leaders, IT Audit Managers, Service Designers, Planners, Architects, IT Professionals involved with Service Operation activities within an organization.
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Upcoming Schedules

ITIL®-SO: Intermediate LifeCycle: ITIL® Service Operation with Certification Exam

Jun 28, 2017 – Jun 30, 2017
9:00 AM – 5:00 PM CT
Minneapolis, MN
Oct 4, 2017 – Oct 6, 2017
9:00 AM – 5:00 PM CT
Minneapolis, MN

View More Schedules »

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Testimonials from students who recently completed this certification

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