About the MCDST: Microsoft Certified Desktop Support Technician - Boot Camp
Get your MCDST training and certification from NetCom - the leader in customer oriented training delivery. NetCom's accelerated training for MCDST boot camp makes sure that students have the correct background to get the maximum benefit from the boot camp, focuses on learning in addition to test preparation and guarantees that students will walk out MCDST certified. The MCDST certification is a de facto credential for IT support skills declared by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology. The certification is focused on validating the knowledge and skill sets of help desk technicians, customer support representatives, PC support specialists, technical support representatives, and technical support specialists. This training combines and covers materials from the following courses:
Why should you take the MCDST: Microsoft Certified Desktop Support Technician - Boot Camp
Benefits of Certification
For IT professionals, certification is a third party validation of your skills, that helps distinguish you from your peers. Beyond demonstrating a level of competency and proficiency, certification proves that you are committed to your cause and that you've invested the time and money to prove it. Holding a certification also makes you a more valuable employee, and often results in raises, promotions, and a better career.
For organizations, certifications identify the credentials that can be used to hire the right employee. Having certified employees also increases sales for the organization by proving to prospective clients that the organization has the skills to support its claims.
What's Included
- Instructor-led Training -- Learn from an expert instructor. Our expert instructors are themselves certified and have years of experience in the real world as well as in teaching. A large majority of our instructors are part-time consultants and provide solutions to a wide variety of companies.
- High Quality Courseware -- Learn using the best courseware -- directly from Microsoft. We use official MS curriculum for our training.
- All inclusive, no hassle pricing -- The boot camps offer an all inclusive package that help you learn and understand the concepts, prepare for and take the exams. You focus on learning, while we take care of breakfast, lunch, vouchers, testing and if you require, travel.
- Up to 3 Test Vouchers -- The boot camp includes up to three test vouchers for use during the boot camp, at no additional cost. You can use the vouchers toward the MCDST exams.
- Certification Attainment Policy (CAP) -- We are confident of the quality of our boot camp. Please see our CAP section below for details.
- The best test preparation software -- Software from leading test-prep provider is included for all exams at no extra charge.
- Fresh Catered Meals -- Fresh catered breakfast and lunch will be provided daily at the training site. Unlimited beverages, snacks and freshly-brewed coffee, tea and water are available throughout the day.
- Skills Assessment -- The only boot camp that makes sure all the students have the correct prerequisites.
- Five days of complete-immersion and distraction-free training -- Includes 50 hours of lectures, hands on labs, topic reviews, test preparation and testing.
- Testing at Training Site -- Convenience is the key. You don't have to find and schedule your test with an authorized testing center. NetCom is an authorized testing center and you can take the test as soon as you are ready. This feature may not be available at all locations. Please confirm with us if the location you selected has testing available.
- Travel Package (Hotel and/or Air) -- NetCom offers a travel package featuring round trip airfare to Las Vegas and deluxe accommodations at the Flamingo Hotel where our state-of-the-art, custom built classrooms are located.
- Click here for additional information on NetCom's Las Vegas Boot Camp Experience
Do you have the right background for MCDST: Microsoft Certified Desktop Support Technician - Boot Camp?
Skills Assessment
We ensure your success by asking all
students to take a FREE Skill Assessment test.
These short, instructor-written tests are an objective measure of your current skills that help us determine whether or not you will be able to meet your goals by attending this course at your current skill level. If we determine that you need additional preparation or training in order to gain the most value from this course, we will tell you so right away. We will also recommend cost-effective solutions that you can use to get ready for the course.
Our required skill-assessments ensure that:
- All students in the class are at a comparable skill level, so the class can run smoothly without beginners slowing down the class for everyone else.
- NetCom students enjoy one of the industry's highest success rates, and pass rates when a certification exam is involved.
- We stay committed to providing you real value. Again, your success is paramount; we will register you only if you have the skills to succeed.
This assessment is for your benefit and best taken without any preparation or reference materials, so your skills can be objectively measured.
Take your FREE Skill Assessment test now.
Pre-requisites Required Prerequisites for this Training Package: Target Audience This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
Benefit of taking MCDST: Microsoft Certified Desktop Support Technician - Boot Camp at NetCom
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Why choose Microsoft - Technical Training at NetCom Learning?
As a recognition for training excellence, NetCom Learning was chosen by Microsoft as the 2007 Worldwide Learning Solutions Partner of the year out of 1400 training companies. In addition, we have won numerous other training awards for quality and customer satisfaction by CompTIA, EC-Council and other vendors. We are simply passionate about learning and achieving the highest customer satisfaction in your learning experience!
See the training value proposition below:
NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS). CPLS is the premier training channel and delivery mechanism for Microsoft training content. NetCom was honored by Microsoft as the 2007 Worldwide Partner of the Year for Learning Solutions. Selected as the Number One CPLS from over 1400 worldwide CPLSs, Microsoft recognized our commitment and ability to deliver high-quality learning services using a consultative engagement model.
Microsoft Certified Partner for Learning Solutions Value Proposition:
| Microsoft Certified Partner for Learning Solutions |
Non-authorized Training Center |
| Only MCT (Microsoft Certified Trainers) are authorized to teach the class |
Non MCT can teach the course |
| Taught using Microsoft Authorized Courseware (MOC), includes free evaluation software and online training |
Do not have access to official courseware |
| Partners adhere to stringent Microsoft designated lab requirements |
Computer and lab equipment may not be up to requirements of course |
| Successful candidates are awarded Certificate of Completion directly from Microsoft for most of the courses |
Not authorized to issue Certificate of Completion |
| Software Assurance Vouchers can only be redeemed at a CPLS |
Cannot redeem Software Assurance Vouchers from Microsoft |
| Overall, a better quality training experience |
Substandard training experience |
Here are some important web links:
- Certifications
- Career Tracks
- Course Catalog (PDF Version)
- Course Listing by Vendor
- Sign up for Free Workshops
- Student Loan as low as $25 per month
- Our Recognition List
- What our students have to say
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- Locations
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NetCom provides Authorized Training
NetCom Learning is a Microsoft Gold Certified Partner for Learning Solutions (CPLS), Cisco Learning Partner, CompTIA Platinum Partner, EC-Council Accredited Training Center, Adobe Authorized Training Center, Autodesk Authorized Training Center and many others. We are proud to offer the highest quality, authorized training solutions from our many partners for our customers.
See our comprehensive list of partner authorizations.
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Award winning, world-class Instructors
- Highly-skilled in graphics and web software including Adobe CS3, CS4 & CS5 Photoshop, Dreamweaver, Illustrator, InDesign, Captivate, Acrobat and Quark;
- Expert in Microsoft Office, including Excel, Word and PowerPoint. Licensed Application Instructor and Microsoft Certified Trainer since 2000.
- Over 20 years of experience as Creative Director for multinational corporations such as McCann Erickson, Lintas, and Publicis.
Bio:
Carmille has been a Licensed Application Instructor and Microsoft Certified Trainer for years. She specializes in web development, business productivity and digital media applications such as SharePoint, Quark and the Adobe Creative Suite as well as numerous programming languages including XML, XHMTL, HTML and CSS.
Carmille is passionate about educating and has a unique talent for making complex design and development principals seem "easy" to students from all levels of expertise. She currently teaches Adobe Graphic and Web Designer, Microsoft Office Specialist, SharePoint End User and the acclaimed Website Development Professional courses at NetCom Learning. Her 20+ years of experience as Creative Director for multinational corporations bring a special and innovative approach to her classes at NetCom Learning.
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- Vastly experienced working within multinational environments and capable of connecting to different audiences
- In-depth expertise in the implementation, troubleshooting and documentation of networks and security systems, with strong "hands on" technical knowledge of CISSP, CEH and CHFI.
- Master of Science in Electronics Engineering, and holder of several technical certifications.
- Highly-skilled in diverse fields ranging from Security, Computer Forensics, Networking, Routing Protocols, Programming, Databases and Applications to name a few.
Bio:
With over 25 years of technical experience, Emilio brings a dynamic set of skills supported by a Masters Degree in Electronics Engineering and on-the-field experience working in multinational environments. He also holds more than 12 Cisco, CompTIA, and Microsoft certifications. Although he is well versed and thorough in multiple technological fields, his technical forte lies in the security domain, specifically CISSP, CEH and CHFI.
Emilio�s skills have evolved over time, studying closely and constantly staying well informed of the growing cyber threats. These are just some of the few reasons why Emilio brings to his classes more than just what's in the books.
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- Bachelors Degree in Mathematics and holder of several Cisco, CompTIA and Microsoft certifications.
- Experienced instructor working in the field since 1999 and Subject Matter Expert at NetCom Learning since 2006.
- Worked as Technical Support at Solomon Smith Barney/Citibank.
Bio:
Enayat Meer has a Bachelors Degree in Mathematics and holds numerous certifications such as A+, Network+, Security+, CCNA, MCT, and MCTS to name a few. He is an experienced trainer, and has served as an A+, NT4.0, Window 2000 and Windows 2003 instructor in a variety of New York schools since 1999. Since that time, he has also provided technical support at Solomon Smith Barney/Citibank in its private banking and global assets management group.
Enayat has trained over 800 students at NetCom Learning. He has been a Subject Matter Expert at NetCom Learning since 2006 and his hands-on project expertise is an invaluable addition to NetCom Learning�s classroom instruction, helping to bring theoretical topics to life.
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- In-depth experience in all phases of project lifecycle: requirements gathering, specifications, development and team management, testing, end user training, and maintenance in addition to .NET, ASP, ADO, SQL, JavaScript, and SharePoint.
- Developed the first online multimedia training content system to Harvard University as well as multiple online multimedia projects for the North Carolina State Government.
- Highly rated instructor averaging 8.7 out of 9 on evaluation reports.
Bio:
Erick has been training business and IT professionals since 1989, when he developed and introduced the first online multimedia training content system to Harvard University. Since then he has honed his business, programming, and database skills providing highly customized software solutions and education programs for multiple clients such as North Carolina State Government, Cisco, IBM, and Time Warner Cable.
Erick's teaching prowess and real-world experience leading a team of software application developers make him a top Instructor and Subject Matter Expert at NetCom Learning, where he averages 8.7 out of 9 on evaluation reports.
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- Designs and architects Microsoft IT solutions since the early 1990s.
- Hands-on experience in multiple Microsoft Dynamics products including CRM, GP, SL, AX and NAV since 2004.
- Taught over 250 courses at NetCom Learning.
Bio:
Ignacio is a Senior Solutions Architect, Civil Engineer and Certified Expert Trainer. He has been designing and architecting Microsoft IT solutions since the early 1990s, and has extensive experience developing scalable and high performance integration solutions. In 2004, Ignacio expanded into business management and accounting software as well, where he gained hands-on experience in many Microsoft Dynamics products including CRM, GP, SL, AX and NAV.
Ignacio holds a library of industry-wide certifications from Microsoft and other leading IT vendors. He has taught over 250 courses at NetCom Learning and is revered by students for his wide-ranging IT expertise.
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Michael's dedication and passion for teaching is unmatched. He has over fifteen years of professional experience in the IT field, including over a decade as a Certified Trainer. An expert in Cisco's Routing, Switching, Security, Voice and Wireless areas, Michael also teaches select courses in Microsoft, Novell, CompTIA, Sun and CWNP.
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Patrick began working the IT field in 1999 as a network administrator and message systems specialist. After two years he found his calling as a Microsoft Certified Trainer and has been a top-rated educator ever since. Since 2007, Patrick has been focusing on the Microsoft Exchange product family, where he's widely recognized as a leading authority and Subject Matter Expert. Loner is a sought-after consultant in the design, management and upgrade of client/server networks to Active Directory, and has spearheaded numerous successful Exchange migrations.
Patrick's certifications include:
- MCT (Microsoft Certified Trainer)
- A+, Network+, Security+ (CompTIA)
- Cisco Certified Network Associate (CCNA)
- MCITP: Enterprise Administrator
- MCITP: Enterprise Messaging Administrator
- MCITP: Enterprise Support Technician
- MCITP: Server Administrator
- MCITP: Windows 7, Enterprise Desktop Administrator
- MCSA 2003: Microsoft Certified System Administrator
- MCSE 2003: Microsoft Certified System Engineer
- MCTS: Deploying and Maintaining Vista Client and Office System 2007 Desktops
- MCTS: Exchange Server 2007 Configuration
- MCTS: Windows 7, Configuration
- MCTS: Windows Server 2008 Active Directory Configuration
- MCTS: Windows Server 2008 Applications Platform Configuration
- MCTS: Windows Server 2008 Network Infrastructure Configuration
- MCTS: Windows Vista Configuration
A favorite among NetCom students, Patrick is involved in almost all of our Exchange classes and boot camps. We are proud to count Patrick among NetCom's IT geniuses.
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- Microsoft Office Specialist with over 14 years of training experience.
- Expert in the IT industry, working in the IT field since 1986.
- Highly rated instructor with an all-time average evaluation score of 8.7 out of 9.
Bio:
Paul is Subject Matter Expert specializing in the Microsoft Office Suite and SharePoint end-user technologies with more than 25 years of practical experience in the IT industry. He is also a Microsoft Certified Trainer (MCT) with over 14 years of training experience.
A sought-after instructor and eternal favorite among students, his instructor feedback scores are among the industry's highest at 8.7 out of 9.0. As a trainer, his knowledge and passion for the subject matter as well as his personable nature, excellent communications skills and sense of humor are implicit in every class. NetCom Learning is proud to have Paul on our roster of IT geniuses.
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Richard Brown is a Microsoft Certified Trainer and Subject Matter Expert specializing in Microsoft Windows Server and SharePoint Server. Richard has more than 25 years of experience in the IT industry where he currently teaches beginner to advanced Server 2008 R2 and SharePoint 2010 classes and certification boot camps for NetCom Learning. A sought-after enterprise technician, he honed his professional skills as a network engineer managing Microsoft, Novell, and Cisco networks for a leading banking institution in New York City's financial district. Brown holds a multitude of technical certifications from Microsoft, Cisco, CompTIA, and Novell. Richard is a natural educator and NetCom is proud to have him our roster of IT geniuses.
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Richard is premier Microsoft Certified Trainer and Certified EC-Council Instructor. He has over 20 years experience as a network administrator, security consultant, vulnerability assessor and penetration tester for assorted Fortune firms.
Rich's knowledge on the development and implementation of policies and procedures concerning the security of network data is unsurpassed. He's conducted successful CEH and Microsoft training classes for many government agencies including the United States Department of Homeland Security, the Department of Justice and the Federal Bureau of Investigation and Fortune enterprises such as Merrill Lynch and ADP.
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Actual Client Testimonials
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Jan 06 2012
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My dreams are coming true each and every day. I love what I do and am proud that companies like IBM are investing in me. I am now the sole IT Field Installer for State Farm. I will be responsible for the entire installation process for the state of Hawaii. I even received my OWN Company issued cellular! I will wrap up training January 6th and head back to Hawaii on the 7th.
Barry (Educational Consultant) all the training from NetCom Learning is paying off! I will continue to recommend others to NetCom and I will continue to seek training from NetCom. The right certification training can open doors and you must be patient.
-M.Williams
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Dec 22 2011 |
Excellent
-Vijay R.
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Dec 22 2011 |
Training was helpful. Instructor was knowledgeable and had a lot of practical experience.
-Roberto C.
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Dec 05 2011 |
The instructor did a great job conducting the class. The class helped recap and refresh my understanding of Microsoft OS. The class room is well organized and comfortable. This is my second training course with NetCom Learning and I look forward to my rest.
-Curtis C.
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Dec 05 2011 |
The instructor was very good with this boot camp. Very knowledgeable on everything. He kept it interesting at all times. Helped relate content of boot camp to real world scenario. I will be referring.
-Jose N.
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Dec 05 2011 |
The training is excellent and this was my second time attending the class. The repeat class feature is great, and to make it even better I was glad to see the same instructor teaching the class again.
-Kamran J.
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| Course(s) Taken |
- End to End Microsoft Business Intelligence From SQL 2008R2 to SharePoint 2010 and MS Office
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Dec 05 2011 |
Instructor was great and knowledgeable. It was a good learning experience and hope to apply.
-Satish P.
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| Course(s) Taken |
- End to End Microsoft Business Intelligence From SQL 2008R2 to SharePoint 2010 and MS Office
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Dec 02 2011 |
Course material and objectives were good and very helpful. Accommodations are good!
Nice to have an extended period of lab time to practice electronic version of course material.
- Dalia A.
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| Course(s) Taken |
- MCTS and MCITP: Windows Server 2008 - Accelerated
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Real world Client Case Studies
| Great Plains training & certification |
| Published On: 14 April 2008 |
| Customer: Washington State Penitentiary |
| Location: Walla Walla, WA, US | | Industry: State & Local Government | | | The Department of Corrections, Washington State in collaboration with its criminal justice partners, contributes to staff and community safety and hold offenders accountable through administration of criminal sanctions and effective re-entry programs. The Department of Corrections is responsible for administering adult corrections programs operated by the State of Washington. This includes state correctional institutions and programs for offenders supervised in the community. | | | |
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| USS-POSCO - Microsoft .NET 2.0 Development |
| Published On: 18 November 2009 |
| Customer: USS-POSCO Industries |
| Location: Pittsburgh, PA, US | | Industry: Metals & Mining::Steel Production | | | The USS-POSCO steel finishing plant is owned and operated by USS-POSCO Industries (UPI), a joint venture company established by U. S. Steel Corporation and POSCO, of the Republic of Korea.
The first Pittsburgh steel facility opened in 1910 as a 60-man foundry under the name Columbia Steel. Consisting of one building and a single 150-ton open hearth, the plant furnished steel castings for the dredging, lumber and shipping industries.
Today, UPI manufactures cold rolled, galvanized and tin mill products from hot rolled steel. With the support of nearly 1,000 hourly and salaried employees, UPI ships steel daily to more than 150 customers, primarily in the thirteen western states.
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| Business Needs: |
The need arose when [USS-POSCO] management decided to purchase a third party software package for HR & Payroll. As a traditional IBM Mainframe COBOL and Java shop, they needed to ensure that the new applications would integrate seamlessly with the existing legacy and Java applications. The new software was developed in the Microsoft .NET 3.5 platform, and at the time of purchase they had no formal training in Microsoft Development Tools and Platforms. USS-POSCO looked around for public courses and found that either there were no suitable courses available or those that were offered publicly conflicted with their work schedules. |
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| Solution: |
NetCom quickly delivered a complete private training solution to USS-POSCO's doorstep in Pittsburgh, PA. "NetCom's solution was perfect from the quality of the courseware, delivery and timely schedule stand point. After an initial consultation with a NetCom representative, we were able to understand each other and quickly came up with a plan of execution for customized courses in a very tight schedule. As all the students were experienced programmers, we wanted our training to be concise and compact. After further discussions with the potential trainers and consultants, a course detail was drawn up, and we had a chance to review the course outline before approving it. The training courses were conducted on site and our employees were happy not having to travel. The all inclusive cost was just right. We are happy to say that the training course was delivered by a well experienced and competent instructor." - Liung Ling, Senior Programmer, USS-POSCO |
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| Training: |
Courses Taken
2124: Programming with C#
2956: Core Foundations of Microsoft .NET 2.0 Development
Packages Purchased
MCSD: Microsoft Certified Solution Developer (C#.Net Track)
MCTS: .NET 3.5 ADO.NET and ASP.NET Application
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| Benefits: |
- USS-POSCO was able to gain the necessary skills to complement their programming knowledge and facilitate a successful transition into the Microsoft Development Tools and .NET platforms.
- NetCom was able to service the needs of USS-POSCO within their tight schedule, by condensing a great deal of knowledge into 4 days of intensive, customized training. Because the students were experienced programmers they were able to dictate and thrive in this fast pace.
- NetCom provided an experienced instructor and shipped all authorized course materials to USS-POSCO. Since the employees did not have to travel, there was minimal down-time and maximum Return on Investment.
"After four very intense days of learning, we feel that we have gained a great deal. Thank you." - Liung Ling, Senior Programmer, USS-POSCO |
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| Providing certification training for QWEST |
| Published On: 14 April 2008 |
| Customer: Qwest Communications |
| Location: Denver, CO, US | | | Qwest® is a leading provider of voice, video and data services across America and the world. For more than a century, homes and businesses have relied on our dependable dial tone connection. Qwest's employees, approximately 40,000, are committed to delivering world-class products backed by unmatched customer service. Whether you're a single household, a small business or a global corporation, from voice to data to video, Qwest has a solution just for you. | | |
| Business Needs: |
Qwest was looking to expand its operations and needed key in-house IT expertise to scale its operations. Their technicians needed to gain systems engineer skills to achieve this. |
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| Solution: |
NetCom create a custom class for Qwest and provided certification training to two groups of eight students each. Each group went through six weeks of training focused on MCSE training and certification. Qwest flew in the students from national locations to a central training facility. |
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| Training: |
Courses Taken
2272: Implementing and Supporting Microsoft Windows XP Professional
2285: Installing, Configuring, and Administering Microsoft Windows XP Professional
Consulting Service
Packages Purchased
MCSA, MCSE 2003, Windows XP - Accelerated
Microsoft Windows XP
Consulting Service
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| Benefits: |
The training went very well and Qwest was very satisfied with NetCom's certification training approach. They were able to connect better with their customers by earning the MCSE certifications as their customers actually value Qwest more with the MCSE credentials. The MCSE certification for Windows 2003 helped them significantly to go beyond providing the basic skills to show the specialized real-world capability to their customers and made their growth process easier.NetCom is also working on providing similar training to one more group, followed by Upgrade to Server 2008 training to two more groups. |
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| Customized SQL training for expert SQL users |
| Published On: 14 April 2008 |
| Customer: Gold Bridge Partners, Inc. |
| Location: Augusta, ME | | Industry: Computer Services::Information Technology Services | | | Gold Bridge Partners, Inc. is a nationally-recognized web development and technology corporation located in Augusta, ME. For nearly a decade their team has been delivering technical and creative solutions for government, private businesses, and non-profit organizations. Gold Bridge's products and services include custom software development, web design, IT support, and much more. They understand the importance of a professional online presence for every business and organization. Their goal is to provide you with an attractive website and integrated tools to keep you on the cutting-edge. | | |
| Business Needs: |
Gold Bridge Partners IT development team had been developing business log for years in middle tear application components developed in application languages such as Java, Perl, PHP, ASP/VB and .NET. In a recent project they included as much business logic as possible in the database (DB2 PL/SQL). They were considering developing their business logic more at the database level in the future, specifically for upcoming SQL Server / .NET projects. We want to be sure we are aware of best practices for coding T-SQL stored procedures and triggers and what unexpected issues or pitfalls we might be up against. We have many years experience developing software and some years experience writing T-SQL. We just want to make sure we know what we're doing before we try to write the entire business logic layer in T-SQL. We want to bring our already experienced developers to the EXPERT level. said Jonathan Williams, IT development manager for Gold Bridge. |
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| Solution: |
Since the intended audience was a very advanced group of SQL users, NetCom created a custom onsite training class for them using Microsofts MCITP SQL 2005 advanced Business Intelligence Program. NetComs subject matter expert (SME) created a custom plan for them making sure the custom training gave enough time to make the training effective. The final training was scheduled as a four day class for five of their employees, and took into consideration their budget constraints. |
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| Training: |
Courses Taken
2794: Designing a Business Intelligence Solution for the Enterprise Using Microsoft SQL Server 2005
Packages Purchased
MCITP: SQL Server 2005 - Business Intelligence Developer
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| Benefits: |
The training went very well. We are pleased. James (our SME) was both fun and informative. The training that we have received has aided us greatly in our development efforts said Jonathan. With NetComs database training, they were able to develop their business logic at the database level effectively. |
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| Custom Great Plains and BizTalk Training |
| Published On: 14 April 2008 |
| Customer: Universidad de las Americas Puebla |
| Location: Puebla, Mxico | | Industry: Education::Colleges & Universities | | | The Universidad de las Américas Puebla (UDLA) was founded in 1940 as the Mexico City College and the first twelve students graduated in 1944. The Universidad de las Américas was accepted as a member of the Southern Association of Colleges and Schools (SACS) in 1959.The UDLA's academic programs have been officially accredited by the Department of Public Education since 1976. In 1985 the university officially changed its name to Fundación Universidad de las Américas Puebla. | | | |
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| Global Vista Training for international law firm |
| Published On: 14 April 2008 |
| Customer: Latham & Watkins |
| Location: US and Paris, France; Brussels, Belgium; Hong Kong | | Industry: Business Services::Legal Services | | | Founded in 1934, Latham & Watkins has grown into a full-service international powerhouse with more than 2,100 attorneys in 26 offices around the world. The founders of Latham & Watkins instilled an ethic of hard work, commitment and quality that flourishes today and has nurtured the firm's dramatic growth into one of the world's premier business law firms. With that growth, they have built internationally recognized practices in a wide spectrum of transactional, litigation, corporate and regulatory areas. They have also received praise for their innovative approach to law firm management and for their pro bono work both on a local and global scale. | | |
| Business Needs: |
Keeping up with the cutting edge technology and service their clients in the best possible way, Latham and Watkins required a stable and reliable IT infrastructure, so they decided to migrate from Microsofts Windows XP to Windows Vista. But they realized that to successfully integrate Vista in their organization and getting full advantage of Vista applications, their tech team requires the right training. So they turned to NetCom in search to satisfy their training needs. What we really need is a course that updates our Tech Support skills from XP to Vista said Diane, Latham & Watkins training development manager. |
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| Solution: |
Latham & Watkins was looking to run a series of 2 day custom Vista classes over 2-3 months at their several offices around the U.S. & worldwide that require this training. After understanding their training needs, NetComs lead Microsoft Subject Matter Expert (SME) and training logistics team put together a customized version of Vista courses 5115 and 5118 that would address the needs of Latham & Watkins. They wanted to include the introduction to Vista and the Aero Interface and IE 7.0 and take out any reference to Bit locker, Defender, and Firewall. A custom class with the custom course curriculum was created and held and multiple locations globally. |
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| Training: |
Courses Taken
5118: Maintaining and Troubleshooting Windows Vista Computers
5115: Installing and Configuring the Windows Vista Operating System
Consulting Service
Packages Purchased
MCTS: Windows Vista Configuration
MCITP: Enterprise Support Technician
Consulting Service
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| Benefits: |
NetComs training made for an effective transition from Windows XP to Vista for Latham & Watkins. They were very pleased with NetComs SMEs two day custom Vista training.The training was eventually held at several locations within the US and four other cities globally Paris, France; Brussels, Belgium; Hong Kong, China and Hamburg, Germany. |
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Awards won by NetCom
NetCom Learning is an award winning, customer focused company. We are simply Passionate About Learning!
See our list of awards.
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Specialized Bootcamp Training
This training is also available as a boot camp. NetCom is world famous for delivering specialized boot camp training to our clients. For answers to questions regarding our boot camp training delivery format, please refer to our Boot Camp FAQ section.
- Certification Attainment Policy (CAP)
If you are not able to attain all certifications during the boot camp, you can attend the boot camp again within a period of one year, if it is still being offered and has availability. To attend, simply retain your course materials. You will need to pay for test vouchers and optional travel. If the courseware has changed, you must purchase the latest material. CAP would not apply if the class you want to reattend is for a different certification.
Next Step, how do I attend the MCDST: Microsoft Certified Desktop Support Technician - Boot Camp?
Enrollment Options
- Contact us to customize this class with your own dates, times and location. You can also call 1-888-563-8266 or chat live with an Educational Consultant.
Take this training with one of the following training delivery methods below:
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Classroom Training
NetCom’s classroom training ensures that you have state-of-the-art tools, techniques and practices you need to succeed on the job. Our instructors are active practitioners and true masters in their fields. With convenient classes at multiple learning centers across the US, you never have to go far to get ahead.
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Live Online Training (LOT)
NetCom’s premium Live Online Training (we call it LOT) is the ultimate in convenience and cost-effectiveness. LOT combines interactive video instruction via the latest web conference technology, and post-class access to learning labs for a best-in-class learning experience. Learn more about LOT
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Boot Camp Training
NetCom’s intensive boot camps are designed to advance your skills in the shortest possible amount of time and get you certified. Boot camps go at a faster pace and often run for longer days, so you must have some level of subject matter experience before enrolling. Boot camps have mandatory assessment tests to ensure no one will slow down the class for other students. Learn more about Boot Camps
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Private Onsite Training
With NetCom’s private training programs, you decide where and when courses are held. Tailor the training to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Save money by doing bulk customized training. Learn more about Private Onsite Training
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Private 1-on-1 Training
NetCom’s private 1-on-1 training focuses on the highest quality training possible. You get individualized, full attention from the instructor and you decide where and when courses are held. The training is custom tailored to reflect your industry, corporate culture, goals and schedule. You pick the course content, length of training and instructional technique. Learn more about Private 1-on-1 Training
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 | As a Microsoft Gold Learning Solutions Partner, NetCom Information Technology proudly accepts Microsoft Software Assurance Training Vouchers. You can attend Microsoft training at NetCom Information Technology for free, by redeeming your Microsoft vouchers. Call 1-(888)-563-8266 for more information. |
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