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Learning Evangelist/General Office Specialist

Position Overview:

The ideal candidate enjoys providing exceptional customer service, learning new things, anticipates needs and asks questions for understanding, is organized and can manage multiple, interconnected details in a fast-paced environment. This role will directly support fellow employees as well as our students and customers via all modes of communication.

We need a committed candidate who is looking to make a difference and who understands the impact of their role, who understands the need for processes, and can follow them, as well as know when to create a new option in order to deliver extraordinary customer service to their internal or external customer.

This full-time position will work closely with our Training Delivery, Sales, Tech and Marketing teams.

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Responsibilities:

General office duties including but not limited to:

    • Promote the values to learning to our students, customers and employees.
    • Provide a welcoming and friendly environment for our students and customers.
    • Engage with students and customers via our student communication program and assists with general questions and support.
    • Listens to and anticipates the needs of our students, customers, employees and partners.
    • Provide class schedule options for clients with no schedule association.
    • Work on lead collaboration, data mining and proposals with schedule.
    • Assist registered clients facing class cancellations by providing re-scheduling solutions.
    • Main facilities support.
    • Meeting coordination.
    • Inventory and shipping support.
    • Lead testing proctor.
    • Coordinate mail and supply ordering.
    • Support internal teams in a variety of needs.
    • Coordinate additional needs as they arise with our support team.
    • Primary receptionist.
    • Data entry on a variety of projects.
    • Copying and printing.
    • Provides daily custodial duties including maintaining our student labs and facility appearance, and coffee service for our guests.

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Requirements:

    • Desire and experience working directly with customers to provide exceptional service and Learning experience.
    • Excellent listening skills with the ability to effectively communicate both verbally and in writing.
    • Strong organizational skills with the ability to prioritize a variety of tasks and inputs.
    • Self-confidence, positive attitude, solid work ethic and a strong desire to succeed.
    • Exceptionally good with details, self-management and task organization strategies.
    • Proven analytical skills and a dedication to quality.
    • Excel, Outlook, Word, PowerPoint, Web and Windows proficiency.
    • Ability to set goals and hold oneself accountable for delivering results.
    • Bachelor's degree in Business, Liberal Arts, Communications, Management or related field of study.
    • Minimum 1+ years professional office experience.
    • Minimum 1+ years experience working directly with customers.
    • Proven aptitude with technology and computers in general.
    • Proven ability to be accountable for project timelines and milestones.

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Salary/Compensation:

    • Compensation will be based on candidate qualifications and experiences.
    • As an employee, you have the ability to take NetCom Learning classes at no cost including project management, leadership and more.
    • Competitive benefits package that includes medical, dental and 401(k) programs.

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To Apply:

    • Please send your cover letter and resume to jobs@netcomlearning.com with the specific job position of Learning Evangelist/General Office Specialist in the email subject.
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