The ideal candidate enjoys providing exceptional customer service, learning new things, anticipates needs and asks questions for understanding, is organized and can manage multiple, interconnected details in a fast-paced environment. This role will directly support fellow employees as well as our students and customers via all modes of communication.
We need a committed candidate who is looking to make a difference and who understands the impact of their role, who understands the need for processes, and can follow them, as well as know when to create a new option in order to deliver extraordinary customer service to their internal or external customer.
This full-time position will work closely with our Training Delivery, Sales, Tech and Marketing teams.
General office duties including but not limited to:
Promote the values to learning to our students, customers and employees.
Provide a welcoming and friendly environment for our students and customers.
Engage with students and customers via our student communication program and assists with general questions and support.
Listens to and anticipates the needs of our students, customers, employees and partners.
Provide class schedule options for clients with no schedule association.
Work on lead collaboration, data mining and proposals with schedule.
Assist registered clients facing class cancellations by providing re-scheduling solutions.
Main facilities support.
Inventory and shipping support.
Lead testing proctor.
Coordinate mail and supply ordering.
Support internal teams in a variety of needs.
Coordinate additional needs as they arise with our support team.
Data entry on a variety of projects.
Copying and printing.
Provides daily custodial duties including maintaining our student labs and facility appearance, and coffee service for our guests.
Desire and experience working directly with customers to provide exceptional service and Learning experience.
Excellent listening skills with the ability to effectively communicate both verbally and in writing.
Strong organizational skills with the ability to prioritize a variety of tasks and inputs.
Self-confidence, positive attitude, solid work ethic and a strong desire to succeed.
Exceptionally good with details, self-management and task organization strategies.
Proven analytical skills and a dedication to quality.
Excel, Outlook, Word, PowerPoint, Web and Windows proficiency.
Ability to set goals and hold oneself accountable for delivering results.
Bachelor's degree in Business, Liberal Arts, Communications, Management or related field of study.
Minimum 1+ years professional office experience.
Minimum 1+ years experience working directly with customers.
Proven aptitude with technology and computers in general.
Proven ability to be accountable for project timelines and milestones.
Compensation will be based on candidate qualifications and experiences.
As an employee, you have the ability to take NetCom Learning classes at no cost including project management, leadership and more.
Competitive benefits package that includes medical, dental and 401(k) programs.
Please send your cover letter and resume to email@example.com with the specific job position of Learning Evangelist/General Office Specialist in the email subject.