NetCom Learning Customer Experience

Culture

NetCom Learning believes in a "Customer Driven" culture.

Our Instructors

We choose only the best instructors. To qualify as a NetCom Learning Instructor, each candidate must have an extensive teaching background and undergo a vigorous interview process and test-teach.

Our Staff

NetCom Learning has assembled the highest quality Customer Service members, the best Learning Consultants, and the most talented Training Delivery team. Each client is assigned a personal Learning Consultant and a personal Customer Service member. We make it easy for you to focus on your training because we handle everything else.

Classroom Experience

During training, NetCom Learning students can rely on their personal Customer Service member and Learning Consultant for all their needs. We provide you with meals and refreshments during your training so that you can stay focused. Each week, NetCom Learning organizes a "Wine & Cheese" gathering to reward our valued clients.

Month	Clients that would recommend NetCom Learning
September 2012	97%

Evaluation Process

To ensure that we continue to provide the best IT training in the industry, we issue evaluations and surveys to all our students. On the first day of training, students receive a first-day evaluation form. This gives us a chance to fix any issues before they can further affect the training. At the end of training, students receive an instructor evaluation, giving them the opportunity to rate and explain how well their Instructor performed. They also fill out a last-day evaluation for rating and explaining their entire NetCom experience.

Results

Through all of our efforts, we've been able to provide our customers the best possible training experience one can get. The results are overwhelmingly favorable and reveal that over 96% of our clients would recommend us to others.